Trying to apply upgrade15 coupon

[hello170Participant]

Hi,

I’ve bought on July 25, 2018 an add-on SFTP and FTPS and SCP #295282 and would like to upgrade to the Premium Updraft agency however, when I enter the coupon code I received by email, it does not work and says :

You have not made a previous purchase that is necessary to use this coupon.
Coupon is not valid.

Can you do something for me ?
Thank you.

Yann

[udadminKeymaster]

Hi,

Are you logged into your account? You need to be logged in before the system can recognise your prior purchase.

David

[hello170Participant]

Yes I’m :/

[Bryle CroduaModerator]

Hi Yann,

May I know the code that you received via email please?

Regards,
Bryle

[hello170Participant]

The one written in the subject of this thread : upgrade15
Thanks!

[Dee NutbourneModerator]

Hi Yann,

I can see that you have made the purchase without the coupon.

I have refunded the amount that you would have saved with the coupon from the order (€13.00).
You should see the funds in your account within the next few days.

Best Wishes,
David N

[hello170Participant]

Hi David,

Thank you!

Kind regards,
Yann

[Author]

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