- This topic has 11 replies, 2 voices, and was last updated 10 years, 8 months ago by Debra.
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One of my plugins disappeared … it still shows on the plugin page but I am unable to reactivate it because the file doesn’t exist. So I am attempting to restore the plugins and this is what I get:
Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again):
I pressed the button to delete and tried again with the same result.
Log file:
0000.034 () Opened log file at time: Thu, 13 Mar 2014 13:09:52 +0000 on https://ifsguild.org/FengShui
0000.034 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.8.13.14 WP: 3.8.1 PHP: 5.2.17 (Linux p3nlhg907.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 42.2M | 42.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y
0000.036 () Free space on disk containing Updraft’s temporary directory: 2213766.2 Mb
0000.036 () Restore job started. Entities to restore: plugins
0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failed…
0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failedHi,
If for some reason pressing the button doesn’t delete the folders, then use FTP to delete them manually: look for them in wp-content/updraft and wp-content.
Best wishes,
DavidJust to be clear: don’t delete those directories I mentioned – the ones to delete end in “-old” and are subdirectories of those!
David
Hi Debra,
That means that there were more than two of them… the error message indicates that this one is still there:
/home/content/25/6710325/html/FengShui/wp-content/plugins-old
(i.e. wp-content/plugins-old in your WP install).
Best wishes,
DavidHi Debra,
Please can you send the WP and FTP login details to: contact at updraftplus dot com.
Best wishes,
DavidHi Debra,
I received your WP (but not FTP) login details.
The problem is that your webserver is extremely slow – which probably means it is extremely overloaded.
When I attempted the operation, I did not received any messages about old directories needing deletion (I pressed the button to delete these first), but here’s what happened when it tried to unzip the backup of the plugins:
0000.347 () Unpacking backup… (backup_2014-01-12-2354_IFSG_International_Feng_Shui_Gui_d39e4d91ee90-plugins.zip)
0036.553 () Moving old data: filesystem method / updraft_dir is potentially possibleNotice the timings – 36 seconds passed, even though the plugins zip was only 24Mb big (on a normal webserver, you’d expect about 1 or 2 seconds to pass). Nothing more happens after that – which is almost certainly because the webserver is configured to only allow programmes to run for a certain amount of time.
Everything I try to do in the admin is very slow. As a work-around you can download the plugins zip to your PC, unzip it on your PC, and then upload the contents by FTP into the wp-content/plugins folder on the site.
Best wishes,
David
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