unable to connect

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  • #158881
    Karl
    Participant

    hello,

    I have just created a fresh install of WordPress multisite but i am able to connect Updraftplus to restore my files.

    i get the error message

    Errors occurred when trying to connect to UpdraftPlus.Com:
    UpdraftPlus.Com returned a response which we could not understand (data: N;)

    #158910
    udadmin
    Keymaster

    Hi Karl,

    What’s the context in which you see the message? Are you attempting to connect for updates (in the ‘Premium/Extensions’ tab), or to UpdraftVault (in the ‘Settings’ tab), or something else?

    If you go to the ‘Advanced Tools’ tab, and enter this in the ‘HTTP Fetch’ field…

    https://ipinfo.io

    … and then click ‘Go (curl)’, then what does it tell you your IP address is?

    David

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