Unable to connect to UpdraftPlus Vault.

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Unable to connect to UpdraftPlus Vault.

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  • Author
    Posts
  • #132961
    Keith
    Participant

    I purchased space for the UpdraftPlus Vault after FTP and Google Drive wouldn’t work. Now when I try to connect it just says “Connecting” yet never seems to connect.

    #133055
    udadmin
    Keymaster

    Hi Keith,

    It sounds like the webserver that you have UpdraftPlus installed on is firewalling outgoing connections. You should speak to whoever runs the webserver, and ask them to permit outgoing connections on port 443 (https) to the IP addresses 104.25.144.21 and 104.25.145.21.

    Best wishes,
    David

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