Updated License doesn't register

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  • This topic has 2 replies, 2 voices, and was last updated 6 years ago by Christopher.
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  • January 9, 2019 at 2:15 am #335201
    Christopher
    Participant

    Hi there,

    I’ve updated my license but can’t seem to get the plugin on my website to register that the license has been updated. I’ve deleted the old plugin and settings (inconvenient) and tried a complete restore of the latest plugin, but this hasn’t remedied the situation.

    Do you have advice about what I may do next?

    Thanks kindly,

    Chris

    January 9, 2019 at 5:47 pm #335568
    Dee Nutbourne
    Moderator

    Hi Chris,

    Apologies, it appears that the site was stuck on an expired licence.

    I have adjusted your licences now. Please could you try reconnecting your plugin to your account?

    Best Wishes,
    David N

    January 9, 2019 at 8:19 pm #335640
    Christopher
    Participant

    That fixed it. Thanks,

    Chris

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