UpDraft logging me out of wordpress

[Jim ReyesParticipant]

Please watch my loom video above.
My issue is that everytime I click UpDraft in the dashboard, I get kicked out of WP all the time.

Jim

[Jim ReyesParticipant]

This reply has been marked as moderator-only.

[Jim ReyesParticipant]

https://www.loom.com/share/768a6154da4342d7981c06e2e73f0e0a

[VanessaModerator]

Hi Jim,

In the first instance can you try deactivating Wordfence
Do you have cache enabled for logged in users? – if so the page may be cached in your browser and could be trying to authenticate the session through an expired cookie.Clearing your browser’s cache will fix the issue if this is the case
Can you also clear your browsing history
Also, can you ensure that cookies and site data are not blocked?
If none of this helps, please add the following to your wp-config (substituting your site name where appropiate.

define(‘WP_HOME’,’http://your-site.com’);
define(‘WP_SITEURL’,’http://your-site.com’);

[Jim ReyesParticipant]

Hello, here’s an update:

I have deactivated WordPress and re-activated it again
I have cleared my browser cache
I have cleared my browsing history

When I tried going to UpDraft Settings (left menu), this is what displays:

Still not working for me.

Jim

[Jim ReyesParticipant]

Hello, here’s an update:

I have cleared my browser cache
I have cleared my browsing history

When I tried going to UpDraft Settings (left menu), this is what displays:

https://www.loom.com/share/25de41754a664c8b8e5252ddd1fc4580

Still not working for me.

Jim

[Jim ReyesParticipant]

I also did try disabling WordFence.

Same results.

Jim

[VanessaModerator]

Hi,

Apologies for the delay over the weekend and the ongoing inconvenience.
We’ve made some tweak to one of the UpdraftPlus add-on files. The link to download the add-on file is attached in this email; we’d like you to download, copy and/or move the file to the “updraftplus/addons”.

You can download the file here;
https://drive.google.com/file/d/1FtX7pOIrzZheZo6MKpKL7KIMQEMY7Cr_/view?usp=sharing
We will also release an update as soon as possible.

[Author]

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