Updraft Vault Space used increasing despite deleting many backups

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  • May 26, 2019 at 9:41 am #392432
    Anonymous
    Inactive

    I am backing up five WP sites to Updraft Vault. In the last few months the space occupied just seems to climb relentlessly despite may deleting more and more old backups and it’s now making no sense to me at all that it can be so high. Are there tools that can help understand what it taking up so much space in Updraft Vault? Sites are running latest version of WP (5.2.1) on a professionally managed server using Apache and mariadb and fairly high version of php. The sites should be of very different sizes and I can start digging into that on the server but I would like some way to look at the usage of the vault.

    TIA,

    Chris

    May 27, 2019 at 12:52 pm #392730
    Bryle Crodua
    Moderator

    Hi Chris,

    For us to know the cause of the issue, please can you send us a copy of the last 3 backup logs and a screenshot of the “Backup/Resore” tab?

    Regards,
    Bryle

    May 27, 2019 at 1:26 pm #392744
    Anonymous
    Inactive

    There are five sites being backed up, surely you don’t want five screenshots and 15 backup logs? Here is one screenshot. Hm, in addition I can’t see any way to attach a file or paste a screenshot in here.

    May 27, 2019 at 1:33 pm #392747
    Bryle Crodua
    Moderator

    Hi Chris,

    Please provide just for one website for now. Please use an online tool such as snag.gy or prnt.sc and paste the link here.

    Regards,
    Bryle

    May 27, 2019 at 1:57 pm #392757
    Anonymous
    Inactive

    https://snag.gy/rgveVu.jpg

    May 28, 2019 at 1:54 pm #393120
    Bryle Crodua
    Moderator

    Hi Chris,

    Could you also share a copy of the log please?

    Regards,
    Bryle

    May 28, 2019 at 2:40 pm #393138
    Anonymous
    Inactive
    This reply has been marked as private.
    May 29, 2019 at 3:15 pm #393642
    Bryle Crodua
    Moderator

    Hi Chris,

    I noticed that you are still using an older version of UpdraftPlus. Please can you update to latest version 2.16.14?
    Then could you monitor in the coming days if the issue still persists?

    Regards,
    Bryle

    June 2, 2019 at 2:42 pm #395137
    Anonymous
    Inactive
    This reply has been marked as private.
    June 3, 2019 at 11:57 am #395419
    Bryle Crodua
    Moderator

    Hi Chris,

    Please can you open a new ticket using this form – https://updraftplus.com/paid-support-requests/ and include a link of this thread.
    So it is easier for us to keep track of this ticket.

    Regards,
    Bryle

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