updraftplus completely failing

[saca.tucsonParticipant]

After updating wordpress and plugins, I cannot even access updraftplus to start start a backup. I get a 500 error when going to the updraftplugin.

I have disabled, uninstalled renamed the plugin folder. No luck. This is happening on more than one client site.

Over the past I have found UpdraftPlus is not completing unless I am using php5.6 php7.0 and 7.1 results in server memory errors, even when packette size is set to 25M.

Working with hosting support we also find a linux error related to a corrupted option-general.php file.
Everytime I click on an updraftplus menu item this shows up in the server error log:
———————————————————————
20190324T192108: http://www.southernarizonaclayartists.com/wp-admin/options-general.php
*** Error in `/opt/users/d5/s/o/d5.southernarizonaclaya/php/php’: double free or corruption (out): 0x000003972001ab20 ***
======= Backtrace: =========
/lib/x86_64-linux-gnu/libc.so.6(+0x777e5)[0x3972d48a7e5]
/lib/x86_64-linux-gnu/libc.so.6(+0x8037a)[0x3972d49337a]
/lib/x86_64-linux-gnu/libc.so.6(cfree+0x4c)[0x3972d49753c]
/usr/lib/x86_64-linux-gnu/libgnutls.so.30(gnutls_x509_trust_list_add_trust_mem+0x97)[0x3972b94e9f7]
/usr/lib/x86_64-linux-gnu/libgnutls.so.30(gnutls_x509_trust_list_add_trust_file+0x15e)[0
———————————————————————

What are my next steps?
System report follows:
———————————————————————

### Environment ###

Home URL: https://www.southernarizonaclayartists.com
Site URL: https://www.southernarizonaclayartists.com
Ninja Forms Version: 3.4.5
Ninja Forms DB Version: 1.1
Ninja Forms Gatekeeper: 37
WP Version: 5.1.1
WP Multisite Enabled: No
Web Server Info: Apache/2
PHP Version: 5.6.30
MySQL Version: 5.6.41
PHP Locale: negative_sign: </br>
WP Memory Limit: 512M
WP Debug Mode: No
WP Language: Default
WP Max Upload Size: 20 MB
PHP Post Max Size: 20M
Max Input Nesting Level: 64
PHP Time Limit: 120
PHP Max Input Vars: 1000
SUHOSIN Installed: No
Server IP Address:
Host Name:
SMTP: mail.yourhostingaccount.com
smtp_port: 25
Default Timezone: America/Phoenix

### Plugins ###

Activated Plugins: Classic Editor by WordPress Contributors version 1.4
Duplicate Post by Enrico Battocchi version 3.2.2
Email Log by Sudar version 2.2.5
FooBox Image Lightbox by FooPlugins version 2.6.4
FooGallery by FooPlugins version 1.6.17
Genesis Connect for WooCommerce by StudioPress version 1.0
Genesis Simple Edits by StudioPress version 2.2.1
Ninja Forms – Conditional Logic by The WP Ninjas version 3.0.24
Ninja Forms – Excel Export by Hannes Etzelstorfer version 3.3.1
Ninja Forms – Multi-Part Forms by The WP Ninjas version 3.0.25
Ninja Forms – PayPal Express by The WP Ninjas version 3.0.14
Ninja Forms – Layout & Styles by The WP Ninjas version 3.0.25
Ninja Forms – File Uploads by The WP Ninjas version 3.0.22
Ninja Forms by The WP Ninjas version 3.4.5
Really Simple SSL by Rogier Lankhorst
Mark Wolters version 3.1.5
The Events Calendar by Modern Tribe
Inc. version 4.8.2
TinyMCE Advanced by Andrew Ozz version 5.1.0
UpdraftPlus – Backup/Restore by UpdraftPlus.Com
DavidAnderson version 2.16.10.0
User Role Editor by Vladimir Garagulya version 4.50.1
W3 Total Cache by Frederick Townes version 0.9.7.2
WooCommerce PayPal Checkout Gateway by WooCommerce version 1.6.10
WooCommerce Services by Automattic version 1.19.0
WooCommerce by Automattic version 3.5.7
Wordfence Security by Wordfence version 7.2.3
Smush by WPMU DEV version 3.2.0.1
WP-UserOnline by Lester ‘GaMerZ’ Chan version 2.87.2

———————————————————————

[saca.tucsonParticipant]

Somehow I got this going. Lost a day, darn it. It happened on 2 sites today. Anyways I also updated to the paid version, then disabled a lot of other plugins until it worked again. after selectively activating them one at a time, it is still working. Keeping fingers and toes crossed.

I am still concerned that it is not working well with php7.0 or 7.1 I heard it may have something to do with zlib compression….

Let me know if you have any ideas about that.

Thank you

[saca.tucsonParticipant]

Unfortunately my earlier earlier solution only worked briefly. I am back to where clicking on the UpdraftPlus menu still results in a 500 error.

[saca.tucsonParticipant]

I am still having problems with the latest updraftplus version Version 2.16.10.24 after updating I

1) consistently get a 500 error when clicking on the updraftplus menu. I have deactivated, deleted and reinstalled several times.

If I install the more limited wordpress version it is fine, but
2) stalls consistently when uploading to my updraftvault.

Wasting a lot of time on this and I see others are also having this issue. Everything was working fine before the latest update.

Please advise. For now I am installing the free version and will not be uploading to my updraftvault until I hear this issue has been addressed.

[Bryle CroduaModerator]

Hi,

A ‘500 error’ is a generic error code that indicates that ‘something’ has gone wrong on the server itself.

You could contact your hosts/server admin and ask them to check the PHP error logs. The logs should contain further information on the exact error that is occurring.

Regards,
Bryle

[Author]

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