UpdraftPlus Renewal error

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  • This topic has 5 replies, 4 voices, and was last updated 6 years ago by Dee Nutbourne.
Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 31, 2018 at 5:50 pm #315142
    Tim
    Participant

    I renewed my license back in July but I am still seeing an error on my site that starts with “Your paid access to UpdraftPlus updates for this site has expired.” How can I clear this error. I don’t see any way to do this from My Account.

    Thanks!

    November 1, 2018 at 6:10 pm #315396
    Dee Nutbourne
    Moderator

    Hi Tim,

    Apologies, it appears that the purchase had not been recognised as a renewal, and your site was stuck on an expired licence.

    I have updated your licences to correctly reflect your renewal. The expiry message should now disappear.

    Best Wishes,
    David N

    November 9, 2018 at 3:47 pm #318451
    fab418
    Participant

    Hi,

    I’m having the same issue on all of my sites. Could you verify my account too please?

    I renewed on Oct 26th 2018

    November 19, 2018 at 5:51 pm #320672
    Dee Nutbourne
    Moderator

    Hi @fab418,

    Apologies for the delay.

    I have adjusted your licences to correctly reflect your renewal now.
    Please allow a few days for the funds to show in your account.

    Best Wishes,
    David N

    December 4, 2018 at 12:15 pm #324964
    Joachim
    Participant
    This reply has been marked as private.
    December 4, 2018 at 4:43 pm #325036
    Dee Nutbourne
    Moderator

    Hi Joachim,

    It appears that your renewal was not correctly recognised.
    I have adjusted your licences now.

    Best Wishes,
    David N

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