UpdraftPlus upgrade not completing

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    Posts
  • August 29, 2016 at 6:41 pm #170488
    Steve
    Participant

    Hi there,

    I cannot get the plugin update to complete. It backs up the database etc, unpacks the new update, and then I get various error messages for files that cannot be updated. Example:

    An error occurred while updating UpdraftPlus – Backup/Restore: Could not copy file. updraftplus/includes/WindowsAzure/Common/Models/RetentionPolicy.php

    Any clues about this?

    Regards
    Steve

    August 29, 2016 at 6:55 pm #170489
    udadmin
    Keymaster

    Hi Steve,

    That (where WP unzips the update, and copies some, but eventually fails), is pretty much always caused by your hosting account space reaching 100% full.

    David

    August 29, 2016 at 7:13 pm #170494
    Steve
    Participant

    I don’t think this is the issue.

    I have unlimited hosting with 1and1, and my Dropbox where the backup is sent is 1/4 full.

    Any other ideas?

    Here is a screenshot of the error (different file each time) :

    https://www.dropbox.com/s/an32koo6pagt8sv/Screen%20Shot%202016-08-29%20at%2021.10.52.png?dl=0

    Thank you
    Steve

    August 29, 2016 at 7:22 pm #170495
    Steve
    Participant
    This reply has been marked as private.
    August 29, 2016 at 11:03 pm #170531
    Steve
    Participant

    UPDATE: YOU WERE RIGHT!

    Sorted :-)

    August 29, 2016 at 11:41 pm #170539
    udadmin
    Keymaster

    Hi Steve,

    Glad you got it sorted.

    Best wishes,
    David

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