UpdraftVault subscription issue

[Krista MillerParticipant]

Hi there,

Within the last couple of weeks I received an email saying my UpdraftVault was out of space. I purchased another 5GB subscription and then realized I could have gotten a bigger plan for a more efficient price. I sent an email asking how that could be resolved and never got a reply.

It wasn’t a big deal so I decided to cancel the two 5GB subscription plans so that next year, when they renewed, I could instead purchase a larger plan. But instead it looks like even though I’ve already paid for a year I lost all of that space?

How can this be resolved? Cancelling a recurring payment shouldn’t have lost me the 11 months I had left on those two plans. Email address for the account is [email protected]

Thank you!

[Bryle CroduaModerator]

Hi Krista,

Please can you open a new ticket using this form so we can check your account – https://updraftplus.com/paid-support-requests/

Regards,
Bryle

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