Upload not working. Message: Unable to create directory uploads.

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  • September 26, 2017 at 9:06 am #231765
    beth6
    Participant

    I am unable to upload the Updraft Plus zip file. I tried your suggestion to untick the box in Safari Preferences to prevent the zip file unpacking at upload. This hasn’t worked. When I try uploading, I get the message:
    ‘Unable to create directory uploads2017/09. Is its parent directory writable by the server?

    Can you (support) please advise

    September 26, 2017 at 11:42 am #231786
    Bryle Crodua
    Moderator

    Hi,

    There appears to be a file permission issue.

    Can you make sure that UpdraftPlus and WordPress has the correct file permission. The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Can you also make sure that there is more than enough space on your server?

    Kind Regards,
    Bryle

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