Warning: A zip error occurred – check your log for more details.

[Greeley SupportParticipant]

I keep receiving an error “Warning: A zip error occurred – check your log for more details.”
And when I migrated the site to another host it was missing files and folders specifically in uploads.

[udadminKeymaster]

Hi,

Please can you post a link to the log file? Then we can take a look and let you know what we find in it.

David

[Greeley SupportParticipant]

Please see attached log file.
https://drive.google.com/a/tsigconsulting.com/file/d/0B5Rw3EZK-zJnX08tS01INFRKWVk/view?usp=sharing

[udadminKeymaster]

Hi Pasquale,

It seems that some further permission is needed to view that link; when clicking on it, a message from Google results: “Want in? Ask the owner for access, or switch to an account with permission”.

David

[Greeley SupportParticipant]

I am sorry please try the link again.

[udadminKeymaster]

Hi,

It looks like the physical disk that the website is on ran out of free space (not to be confused with web hosting account quota).

It starts off with this:

0000.229 (0) Free space on disk containing Updraft’s temporary directory: 743.2 MB

But then that is eaten up. Is it your own server? You’ll need to clear some more space; or if it belongs to a hosting company, you’ll need to liaise with them.

David

[Greeley SupportParticipant]

Thank You I will discuss with the hosting company. Sorry about the confusion

[Greeley SupportParticipant]

OK so I worked on clearing space but I am now trying to migrate to another host but it hangs at “Unpacking backup… (backup_2016-08-05-1307_TSIG_Consulting_Inc_912e733d6a35-others.zip, 226.2 Mb)”

See log info here: https://drive.google.com/open?id=0B5Rw3EZK-zJnQUVPaUNzbHlaN1U

[Dee NutbourneModerator]

Hi,

Could you attempt another restoration, this time only the ‘Others’ backup? Could you then send us a copy of that restoration?

Best Wishes,
David N

[Greeley SupportParticipant]

this is what I get with just Others

0000.003 () Opened log file at time: Fri, 05 Aug 2016 17:39:28 +0000 on https://web.tsigconsulting.com
0000.003 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.12.18.22 WP: 4.5.3 PHP: 5.6.24 (Linux ip-10-50-0-139 4.4.14-24.50.amzn1.x86_64 #1 SMP Fri Jun 24 19:56:04 UTC 2016 x86_64) MySQL: 5.5.46 WPLANG: en_US Server: Apache/2.4.18 (Amazon) PHP/5.6.24 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 64.5M | 65M) multisite: N openssl: OpenSSL 1.0.1k-fips 8 Jan 2015 mcrypt: N LANG: C ZipArchive::addFile: Y
0000.003 () Free space on disk containing Updraft’s temporary directory: 498397.7 MB
0000.005 () Restore job started. Entities to restore: others. Restore options: {“updraft_restorer_replacesiteurl”:false,”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false}
0000.019 () Entity: others
0000.019 () restore_backup(backup_file=backup_2016-08-05-1307_TSIG_Consulting_Inc_912e733d6a35-others.zip, type=others, info=a:2:{s:4:”path”;s:29:”/var/www/html/tsig/wp-content”;s:11:”description”;s:6:”Others”;}, last_one=)
0000.019 () Unpacking backup… (backup_2016-08-05-1307_TSIG_Consulting_Inc_912e733d6a35-others.zip, 226.2 Mb)

[udadminKeymaster]

Hi,

I think that you’re on a web hosting package where they both:

a) limit the amount of data allowed to be read/written in a fixed amount of time (this is called “disk I/O”)
and
b) limit the maximum amount of time that WordPress is allowed to run to a low number of seconds

As a result, putting this together means that nothing WordPress is allowed to operate on more than a certain maximum of data at once (equal to the a) multiplied by b). Consequently, unzipping a zip file over a certain size is impossible.

As a work-around, you should restore those particular archives manually, using FTP; i.e.:

1) Unzip the zip file on your computer.
2) Upload the resulting files/directories via FTP to the wp-content directory in your webspace for the destination WP site.

That’s all – that’s all that UD is doing when it restores the others; it’s unzipping the zip into the right place. The same goes for the uploads, plugins and themes – they’re just unzipped into a sub-directory of wp-content. All the interesting stuff happens with the database.

Best wishes,
David

[Author]

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