Website Crashed

[LukeParticipant]

Hi

I’m in desperate need of help. The situation I’m in is I tried to upload the stripe plugin so customers could pay with a credit card but experienced a catastrophic error which severely damaged my website.

I backed up via the Free version of updraft plus in April but since then I’ve had several new users sign up. When I loaded this backup I lost the new users details and their posted ads. Before I lost all this data I did use the free updraft to create a backup which I assume also included the error.

I have since purchased this plugin in the hope you can help restore this important data or at least confirm whether this is possible.

Thanks and I hope to hear from you soon.

Kind Regards

Luke

[EveParticipant]

Hi Luke,

You might consider restoring the “damaged” backup to a temporary location, such as a test subdomain. Then you can try manually disabling the Strip plugin (by renaming the plugin folder). If that all works you can take a new snapshot and restore that to the live site. This assumes that you are comfortable moving between installation folders.

Regardless, your “damaged” backup should contain the missing user information that could be manually retrieved from the database. But, I would consider this advanced maneuvers.

I hope this helps! Good luck.

[udadminKeymaster]

Hi Luke,

If you have a backup from before the latest restore then you will be able to restore the data that was on the site at that point. It sounds like you want to merge different parts of the two backups into a single resulting site. That is possible – but you are likely to need the help of a developer to do so. The backups themselves are standard SQL files, so it’s a matter of opening up a text editor, and copying-and-pasting the relevant bits from each file, to get the different mix of database tables from the two backups so that you get the bits you want from each. I realise that’s a somewhat general description, but exactly what steps are involved will depend on the specifics of where in your WP site the desired data is, so it’s not possible to say more than that. But, as I say, it is do-able.

David

[Author]

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