You have an inactive purchase

[customerservice2Participant]

Hi I am getting an error that I have an inactive purchase.
I originally purchased the unlimited developer pakage which does appear in my portal with a nice green checkmark. But when I attempt to access the addons on my wordpress site it gives me a error message “Claim not granted – perhaps you have already used this purchase somewhere else, or your paid period for downloading from updraftplus.com has expired?”. However i have an unlimited license

[customerservice2Participant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

We have changed our pricing tier last April 2018. As a result, the Developer package (now called ‘Agency’ no longer includes unlimited licenses (now 35 licenses). For unlimited licenses, we now offer the Enterprise package.

From our records, it shows that your original license has been purchased 2018-02-24 and licences are only good for a year. Your licence has Expired updates subscription last (2019-02-24).

You can renew/re-purchase here https://updraftplus.com/shop/updraftplus-premium/

Regards,
Bryle

[Author]

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