Your paid access to UpdraftPlus updates for this site has expired

[Dee NutbourneModerator]

Hi @Elaine,

It appears that your purchase was not recognised as a renewal by the licensing server.
I have adjusted your licenses to correctly reflect the renewal.

Best Wishes,
David N

[MarcoParticipant]

Same thing happen yo me i get the:
Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

I have Renew but still wont acknowledge , please check

[Bryle CroduaModerator]

Hi @marco,

It appears that our license server did not recognise your purchase as a renewal.

I have adjusted your licences and the expiration message should now disappear.

Regards,
Bryle

[HowardParticipant]

I’m having same issue David.

[Dee NutbourneModerator]

Hi Howard,

I have adjusted your licenses now.

The message should now disappear from your sites.

Best Wishes,
David N

[PaulParticipant]

David

I am having the same issue, there is obviously a wide scale issue here. Can you fix it please.

Paul

[Dee NutbourneModerator]

Hi Paul,

I believe that my colleague has updated the licenses for you now.

When renewing, the order needs to be marked as a renewal, either via a coupon or the ‘This is a renewal checkbox’ at checkout.

Best Wishes,
David N

[Benjamin RodriguezParticipant]

Paul,

I am having the same issue also.

Thanks,
Ben

[Bryle CroduaModerator]

Hi Ben,

I have also adjusted the license for you now.

Regards,
Bryle

[Florian AlcantaraParticipant]

I receice the same error, but only on one of my new installed wordpress site.
Best,
Carsten

[Dee NutbourneModerator]

Hi Carsten,

It appears that there was an old licence stuck on the account.

I have removed that licence for you now.
The warning should no longer display on your site.

Best Wishes,
David N

[JAVIER FERNANDEZParticipant]

I am receiving the same error. In updraftplus.com/my-account the order is renewed July 28, 2018, but in my site I am still seeing the message “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

[Dee NutbourneModerator]

Hi Javier,

Apologies, it appears that the system did not register your purchase as a renewal.

I have adjusted your licences to correctly reflect the renewal.

Best Wishes,
David N

[TomParticipant]

Hi,

Same issue here on several websites, can you check?

Thanks

[Dee NutbourneModerator]

Hi Tom,

I have adjusted your licences now.

Best Wishes,
David N

[Author]

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