Your paid access to UpdraftPlus updates for this site has expired

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  • This topic has 53 replies, 24 voices, and was last updated 6 years ago by Dee Nutbourne.
Viewing 15 posts - 31 through 45 (of 54 total)
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  • Author
    Posts
  • September 9, 2018 at 11:08 am #304379
    Richard Ellis
    Participant

    Hi,
    I have this issue too. Please will you check my account.
    Regards.

    September 10, 2018 at 11:52 am #304551
    Bryle Crodua
    Moderator

    Hi Richard,

    I have adjusted your licences now.

    Please note that your next renewal will be on 2018-09-14.

    Regards,
    Bryle

    September 10, 2018 at 1:47 pm #304577
    Laura Betterly
    Participant

    I’m having the same issue. [email protected] I renewed in August. Now getting license expired notices on my sites.

    September 10, 2018 at 5:09 pm #304630
    Dee Nutbourne
    Moderator

    Hi Laura,

    I have fixed your licences now.

    Apologies for the inconvenience.

    Best Wishes,
    David N

    September 10, 2018 at 5:44 pm #304648
    Richard Ellis
    Participant

    Hi Bryle,
    My account still says Expired Updates Subscription. I re-ordered on 10th August, so why do I need to renew on 2018-09-14?
    Regards.

    September 11, 2018 at 3:55 pm #304899
    Dee Nutbourne
    Moderator

    Hi Richard,

    Apologies, I have fixed that for you now.

    Best Wishes,
    David N

    September 12, 2018 at 9:53 am #305073
    Marie
    Participant

    Hi,
    I have this issue too : [email protected]

    Please will you check my account.
    Regards.

    September 12, 2018 at 5:31 pm #305173
    Bryle Crodua
    Moderator

    Hi Marie,

    I have adjusted the licences for you now. The renewal message should now disappear.

    Regards,
    Bryle

    September 12, 2018 at 9:39 pm #305223
    Christopher Wells
    Participant

    I am having this issue as well on my site: tradingcardcoop.com. Please remove the expired license activation so I can activate the new one…

    September 13, 2018 at 4:21 pm #305328
    Bryle Crodua
    Moderator

    Hi Christopher,

    I have removed the license for you now.

    Regards,
    Bryle

    October 1, 2018 at 7:40 pm #308953
    Paulo Jorge
    Participant

    I’m having a similar issue. Could you check?

    My email: [email protected]

    Regards,

    Paulo Brás

    October 2, 2018 at 3:28 pm #309103
    Bryle Crodua
    Moderator

    Hi Paulo,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences now.

    Regards,
    Bryle

    October 2, 2018 at 4:26 pm #309119
    Paulo Jorge
    Participant

    This has fixed the problem. Thanks.

    Regards

    Paulo Brás

    October 2, 2018 at 4:28 pm #309120
    Kermit
    Participant
    October 2, 2018 at 6:22 pm #309154
    Gerd
    Participant

    Same with me, tried to reconnect but message

    “Your paid access to UpdraftPlus updates for this site will soon expire. To retain your access, and maintain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    stays. Can you check my account as well, I had the problem last year as well iirc.

    Thx!

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