Your paid access to UpdraftPlus updates for this site has expired

[Bryle CroduaModerator]

Hi Gerd,

I have adjusted your licence now.

Regards,
Bryle

[GerdParticipant]

Thx works done :)

[KG_Office_VIEParticipant]

I just purchased another Year of UpdraftPlus updates by 02.10.2018

and i did supply the correct Information for my account to the Plugin.

So why do i still receive the following:

Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.??

[Dee NutbourneModerator]

Hi,

Apologies. It appears that the order had not been marked as a renewal, and the sites were stuck on the expired licences.

I have adjusted your licences to correctly reflect the renewal.

Best Wishes,
David N

[CeceliaParticipant]

I am having the same issue. I renewed premium business level today but my site is continuing to say that my license is expired. Can you fix my licenses too?

My Order Info: #309553 (October 4, 2018)

[Dee NutbourneModerator]

Hi Cecelia,

It appears that your licences updated correctly. If you are still seeing the expired message, please could you refresh the connection to your account via the ‘Premium/Extensions’ tab?

Best Wishes,
David N

[LeeParticipant]

Hi,

I renewed the full package with addons last November, and I’ve still been getting this same message. No matter what I do, it still won’t “see” my renewal.

Would you please fix my license ASAP so that I can update?

My order # is 244761 on Nov 25, 2017.

It’s about time I finally got rid of those annoying nag messages :)

Thank you!

[Dee NutbourneModerator]

Hi Lee,

I have adjusted your licences now.

Best Wishes,
David N

[Dee NutbourneModerator]

Closing this thread as it has become unwieldy. Please open a new thread if the issue arises

[Author]

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