Your paid access to UpdraftPlus updates for this site has expired.

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Your paid access to UpdraftPlus updates for this site has expired.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 9, 2020 at 8:23 pm #551119
    admin333
    Participant

    Hello,

    I have a problem updating the plugin. In Just purchased the premium for our website. But in WordPress we still get a warning:

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Our backend however says: You are presently connected to an UpdraftPlus.Com account.

    My account email is [email protected]

    How can I update the plugin and get my subscription active again?

    April 9, 2020 at 8:24 pm #551120
    admin333
    Participant
    This reply has been marked as moderator-only.
    April 10, 2020 at 12:29 am #551275
    Bryle Crodua
    Moderator

    Hi,

    Apologies.

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    May 1, 2020 at 10:13 am #567711
    Safine Bed & Breakfast
    Participant

    Hi Bryle
    I have the same problem with both my websites, http://www.safinebb.dk / http://www.safine.dk
    greeting Kim

    May 3, 2020 at 1:19 am #568735
    Robert
    Participant

    Hello, I am also having the same issue and can’t use any of my addons. My site is blog.midtowncomics.com. Please help!

    May 3, 2020 at 1:38 am #568749
    Andrew
    Participant

    Hello, I am also having the same issue although my account is up to date and recently (April) been updated. https://etcasia.edu.sg/

    May 4, 2020 at 3:49 pm #569808
    Bryle Crodua
    Moderator

    Hi @safine, @Robert, @Andrew,

    Apologies for the delay.

    Please can you provide me with your UpdraftPlus.com email address? So I can help you reset the license.

    Regards,
    Bryle

    May 4, 2020 at 3:51 pm #569811
    Robert
    Participant
    This reply has been marked as private.
    May 5, 2020 at 3:06 pm #570579
    Bryle Crodua
    Moderator

    Hi @Robert,

    Thank you! I have reset your license for you now.

    Thanks,
    Bryle

    May 5, 2020 at 5:02 pm #570655
    Robert
    Participant

    IT WORKED!!!! WOOHOO! Thank you Bryle.

    May 5, 2020 at 9:58 pm #570801
    assist
    Participant
    This reply has been marked as private.
    May 6, 2020 at 8:55 am #571096
    Bryle Crodua
    Moderator

    Hi @assist,

    Sorry, it appears that your license has already expired.
    You will need to renew it so you can install it on a new website.

    Regards,
    Bryle

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Viewing 12 posts - 1 through 12 (of 12 total)
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