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  • Author
    Posts
  • #327440
    Yong
    Participant

    Hi, I think my site site was stuck on an expired licence, can you adjust the licences to correctly reflect my new purchase? Thanks.

    #327875
    Bryle Crodua
    Moderator

    Hi,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    #327907
    Bruce
    Participant

    SAme problem for me – I have nine licences available, (next renewal due 2019-11-02), and can’t see any way of assigning them to my existing sites (due to expire 2018-12-27)

    Perhaps the renewal didn’t register properly?

    The key sites are:
    http://www.afcea.org.uk
    http://www.afcea.org.uk/cisconf19 (already properly assigned)
    http://www.bwdc.org.uk
    http://www.equestrianartists.co.uk
    http://www.sianwynn.co.uk

    Are you able to fix, or tell me how todo it my self?

    #329262
    Dee Nutbourne
    Moderator

    Hi Bruce,

    It appears that the purchase was too early, and the renewal was not recognised.

    I have adjusted the licences to reflect the renewal now.

    If there are any sites that are no longer needed, you can reset that licence in your My Account->My licences page (if the plugin has been deactivated for 30 days on the site).

    Best Wishes,
    David N

Viewing 4 posts - 1 through 4 (of 4 total)
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