Upgrade number of sites by UpdraftCentral

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • March 11, 2021 at 4:54 am #1064812
    krisburg
    Participant

    When I upgrade to a larger number of sites, what happens to my current subscription? Do I lose all money previously paid? Or, is the unused portion of my prior subscription refunded?

    Mark

    March 11, 2021 at 4:54 am #1064813
    krisburg
    Participant
    This reply has been marked as moderator-only.
    March 11, 2021 at 9:15 am #1064969
    Bryle Crodua
    Moderator

    Hi Mark,

    We have reviewed your account and it shows that you have two active ‘Business’ subscriptions.
    1. Subscription #588389 started May 31, 2020. It is set to automatically renew on May 28, 2021
    2. Subscription #1064841 started March 11, 2021.

    You can cancel your Subscription #588389 if you don’t want it to auto renew here https://updraftplus.com/my-account/subscriptions/.

    Regards,
    Bryle

    March 11, 2021 at 9:19 am #1064979
    Bryle Crodua
    Moderator

    Hi Mark,

    Regarding your UpdraftCentral Cloud Subscription #1064843 which is set to auto renew on April 07, 2021
    You can cancel your Subscription #1064843 if you don’t want it to auto renew here https://updraftplus.com/my-account/subscriptions/. Then you can upgrade to a large number of licences for UpdraftCentral Cloud here https://updraftplus.com/shop/updraftcentral-dashboard/.

    However, it is best to upgrade first before cancelling the subscription to avoid sites removed/deleted.

    Regards,
    Bryle

    March 12, 2021 at 12:32 am #1065748
    krisburg
    Participant

    I notice the number of sites included in UpdraftPlus Premium subscriptions (1, 2, 10, 35, unlimited) does not correspond to the number of sites that can be controlled by UpdraftsCentral.

    Does it not make sense to offer these subscriptions using the same number of sites for both?

    For example, if I stay with the Business UpdraftsPlus (up to 10 sites), why should I pay for 15 sites of UpdraftsCentral?

    Is it because I could add 5 free UpdraftsPlus sites to the 10 paid sides and control all 15 thru UpdraftsCentral?

    Mark

    March 12, 2021 at 12:42 am #1065751
    Bryle Crodua
    Moderator

    Hi Mark,

    UpdraftCentral and UpdraftPlus Premium are different products.

    UpdraftPlus Premium is the backup/restoration and migration plugin itself.
    UpdraftCentral is a dashboard for managing multiple WordPress sites from a single location.

    If you purchase any UpdraftPlus Premium package you get 5 free licences for UpdraftCentral and 1Gb UpdraftVault storage so you can try out the other products that we have. If you want to manage more site with UpdraftCentral, then you will need purchase a licence here – https://updraftplus.com/shop/updraftcentral-dashboard/.

    Regards,
    Bryle

    March 12, 2021 at 1:47 am #1065802
    krisburg
    Participant

    If I renew a subscription before it is due to auto-renew, does it add a full year to the existing remaining subscription? Or, do I lose part of the subscription previously paid for by ordering before the auto-renew date?

    March 12, 2021 at 3:00 pm #1066350
    Bryle Crodua
    Moderator

    Hi,

    If you are on a subscription already, you do not need to renew your license at all as it will auto renew by itself. It will just cause duplicate subscriptions.

    Best Wishes,
    Bryle

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