UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Change Wording of Back-Up Status Notification
- This topic has 6 replies, 3 voices, and was last updated 2 years, 3 months ago by Jeffrey Safire.
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AuthorPosts
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January 19, 2022 at 5:05 pm #1334284Ryan GrantParticipant
Is it possible to change the wording of the back-up status notification that is sent by email?
Latest status:
The backup apparently succeeded and is now completeSpecifically remove the word “apparently”. Our client receives these notifications and “apparently succeeded” makes them question if the back-up actually was successful.
Thanks!
January 19, 2022 at 5:05 pm #1334285Ryan GrantParticipantThis reply has been marked as moderator-only.January 20, 2022 at 11:36 am #1335021Bryle CroduaModeratorHi,
Maybe ‘apparently’ has a different nuance over your side of the pond? Over here, it can mean ‘to all appearances – i.e. as far as it’s possible to tell’. A totally literal message like “we think the backup succeeded, but who knows, Dropbox could have lied about receiving the data and deleted it instead, etc etc…” would probably worry more people than it helped!
Thanks,
BryleJanuary 21, 2022 at 12:03 pm #1336025Ryan GrantParticipantHi Bryle,
Yes, I would say that is correct. Here in North America ‘apparently’ pretty much says, “As far as we can tell, we THINK the back-up completed.” So that does cast some doubt on if the service is actually working from a client standpoint. I don’t have any doubts when it comes to the backups, but from a client standpoint it might be worth considering changing that.Ryan
January 21, 2022 at 3:36 pm #1336149Bryle CroduaModeratorHi Ryan,
I will send your feedback to our development team.
Thanks,
BryleJanuary 21, 2022 at 3:47 pm #1336161Ryan GrantParticipantGreat. Thanks Bryle.
January 21, 2022 at 9:41 pm #1336418Jeffrey SafireParticipantI apparently agree with Ryan’s assesment of this status notification, although I can neither confirm or deny that.
When I first saw that notification (which also displays on-screen when UpdraftPlus completes a backup,) I spent ~20 minutes checking the validity of the backup, since I assumed “apparently” meant something strange may have occured but, UP couldn’t tell for certain if the backup completed successfully.
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