Our company has two accounts how can we merge them into one enterprise account?

This topic has 4 replies, 2 voices, and was last updated 2 years, 9 months ago by Bryle Crodua.

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January 21, 2022 at 5:53 pm #1336257

Jeffrey Foreman
Participant

Our company has two accounts how can we merge them into one enterprise account?

We have a 10 license plan and a 35 license plan and would like to merge them into one enterprise plan.

How can we do this? The 35 license plan account email is [email protected] and the 10 license plan is [email protected]

January 21, 2022 at 5:53 pm #1336258

Jeffrey Foreman
Participant

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January 22, 2022 at 1:28 am #1336572

Bryle Crodua
Moderator

Hi,

Apologies. I’m afraid we are not able to merge two separate accounts.
However, you can either upgrade from ‘Agency’ to ‘Enterprise’.

You can check our discount upgrade coupons here https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/.

For the ‘Business’ licence, you just need to let it expire on April 2022.

Regards,
Bryle

January 23, 2022 at 2:37 pm #1337766

Jeffrey Foreman
Participant

OK I just used the code to upgrade my subscription. How do I ensure the subscription for 10 licenses under [email protected] expires at the end of the subscription period ending April 1 2022? I see no way to cancel the subscription just renew.

January 24, 2022 at 1:44 am #1338156

Bryle Crodua
Moderator

Hi,

It shows that the account has no active subscription under ‘[email protected]’. You just don’t need to renew the product once it expires.

Regards,
Bryle
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