- This topic has 8 replies, 2 voices, and was last updated 8 years, 8 months ago by Andrea.
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I’m having a little difficulty with getting Updraft Central going… Ive completed the 2 factor authentication part (I hope)
When trying to create a key, I get this:Unexpected response: <br />
<b>Warning</b>: include_once(): open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/Math/BigInteger.php) is not within the allowed path(s): (/home/ethicalsolarsolu:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in <b>/home/ethicalsolarsolu/public_html/wp-content/plugins/updraftplus/includes/phpseclib/Crypt/RSA.php</b> on line <b>497</b><br />
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<b>Warning</b>: include_once(/opt/alt/php54/usr/share/pear/Math/BiWhat am I doing wrong please?
many thanks
AndreaHi Andrea,
There’s a problem with your PHP setup on the server. It’s set up both to load a particular library, but also to forbid files outside of certain directories to be used – including where the library is.
Best thing to do is to ask your host to either a) turn off the open_basedir restriction, or b) to ask them to remove the server copy of the phpseclib library (and allow plugins to thus load their own).
I think we can also look at a work-around to avoid the issue too. Please keep me informed!
David
Hi Andrea,
Warnings in UD are just advisory – if the backup succeed, then you can ignore it. If the backup finally fails, it can be a hint as to what’s sucking up all the resources. I’d need to see the whole log file on a failed backup to be able to comment further.
David
Hi Andrea,
It’d be best to put it on something like pastebin.com, or Dropbox, and post the link here – they don’t show nicely if just pasted complete in the forum.
David
Hi Andrea,
This is a forum for UpdraftCentral, our remote management dashboard… that link takes me to some screenshots of Duplicator, which isn’t our plugin at all…
David
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