I cannot connect my updraft account in wordpress

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • June 7, 2016 at 8:33 pm #159455
    Joffrey
    Participant

    Hey there,

    I recently purchase updraft plus for a business use (up to 10 website), but I cannot connect to the second one. I follow the link on this page : https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/ to download updraft and install it on my brand new website.

    When I try to connect updraft to my account, I got this message :
    “UpdraftPlus.Com returned a response which we could not understand (data: N;)”

    How do I manage to connect updraft to my account ? I tried to delete and install the plug-in again but nothing change.

    Thank you,

    June 7, 2016 at 9:48 pm #159468
    udadmin
    Keymaster

    Hi,

    That indicates that your website is having trouble contacting updraftplus.com. The most likely cause is a firewall blocking connectivity.

    I’m emailing you with a zip that contains all the add-ons. De-activate and de-install your current UpdraftPlus on that site, and then install/activate the one that I send you – you’ll then have the full plugin, including all add-ons, with no further steps needed.

    David

    June 8, 2016 at 5:05 am #159506
    Joffrey
    Participant

    Ok, thank you.

    Still waiting for the link to my mail address.

    So, I will not be able to update properly this plug-in/add-on if I can not be connected, right ?

    June 8, 2016 at 9:58 pm #159638
    udadmin
    Keymaster

    Hi,

    Can you check your GMail spam folder? The mail was sent at the same time as the previous reply. If it’s not there, then please open a ticket here: https://updraftplus.com/paid-support-requests/

    David

    June 20, 2016 at 6:50 pm #161145
    Stéphane
    Participant

    Hi, Seems like I have the same issue from my esecond website. Strangely enough, as I use the same hossting services provider. I’d appreciate if you can also send me the zip files.

    NB: The website giving the

    UpdraftPlus.Com returned a response which we could not understand (data: N;)

    error, is long ago needing lots of plugin updates, including wordpress iself (still running 4.3.4). This is why I want to install a backup before proceedign with consecutive progressive updates..

    Thanks!

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