UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Can't activate addon + warning won't go away after renewing
Tagged: renewal
- This topic has 44 replies, 21 voices, and was last updated 5 years, 9 months ago by Bryle Crodua.
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AuthorPosts
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August 4, 2016 at 7:07 pm #166801IsabelParticipant
Hi.
1) I just purchased UpdraftPlus again after the renewal period, and the plugin and WordPress are connected as they were before. Still I have this warning on top of the plugins page:
“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”
2) According to this page https://updraftplus.com/my-account/my-add-ons-and-support/ I should be able to install/activate the add-on “UpdraftPlus : Migrate a WordPress site to a different location.”. I am not. The link illustrated here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/#claimaddon does not appear anywhere.
This is too complicated and should be really simple!
August 4, 2016 at 10:08 pm #166839udadminKeymasterHi Isabel,
I have adjusted the licence server now, so that it recognises your purchase as a renewal. There’s no need to de-install or re-install anything… if you’ve not de-installed anything, then just go to the ‘Updates’ page, and there should be an update available for UD there.
David
August 5, 2016 at 3:27 pm #166940NorbertParticipantI’ve got the same problem as Isabel. Additionally my license seems to be registered to 2 of my development/testing sites that don’t exist anymore.
August 5, 2016 at 5:57 pm #166961Dee NutbourneModeratorHi Norbert,
I have adjusted your licences and removed the development sites that no longer exist.
Best Wishes,
David NAugust 8, 2016 at 8:00 am #167167NorbertParticipantHi David,
all works now. Thanks.
also, I’ve notice that my renewal was eligible to 40% discount, but I forgot to add the code during the purchase. Would it be possible to apply it now?
Thanks
NorbertAugust 8, 2016 at 3:25 pm #167217Dee NutbourneModeratorHi Norbert,
Could you open a ticket through our Customer Support Form? We can then start a partial refund on your purchase.
(The support form itself displays on that page after clicking ‘search’)
Best Wishes,
DavidAugust 30, 2016 at 6:41 pm #170652JamesParticipantI have the same problem. Have renewed UpdraftPlus but can’t update the plugin on my multisite installation and I can’t get the warning message to go away.
August 30, 2016 at 10:56 pm #170685udadminKeymasterHi James,
Please can you fill out this form? It will take the details of which site the problem is on, and other relevant things so that we can investigate: https://updraftplus.com/paid-support-requests/
Many thanks,
DavidAugust 31, 2016 at 12:52 pm #170776JamesParticipantThis morning I was able to update the plugin (my dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday). So, problem fixed. Don’t know why there was a 12 hour or so delay.
August 31, 2016 at 11:24 pm #170878udadminKeymastermy dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday … Don’t know why there was a 12 hour or so delay.
Depending exactly on which pages you visit, WordPress only checks for available updates every 12 or 24 hours.
David
September 10, 2016 at 2:26 pm #172085Ahmed Kamar eddineParticipantHello,
I am having the same problem. I have just renewed my subscription and I am still getting the following message.
Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.
Regards
Ahmed
September 10, 2016 at 5:38 pm #172099udadminKeymasterAhmed,
Please try again now.
David
September 10, 2016 at 7:29 pm #172112Ahmed Kamar eddineParticipantThis reply has been marked as private.October 27, 2016 at 11:14 pm #178082HelenParticipantI’ve got the exact same problem. I renewed my subscription in July and thought it had updated, but I’m getting the following message.
“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”I’ve spent an hour trying to figure this out, and no luck.
Thank you!
Helen
October 28, 2016 at 11:22 am #178131aporterModeratorHi Helen,
Please could you fill out this form https://updraftplus.com/paid-support-requests/ so we can investigate.
Best Wishes,
Ashley
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