Can't activate addon + warning won't go away after renewing

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Can't activate addon + warning won't go away after renewing

Tagged: 

Viewing 15 posts - 1 through 15 (of 45 total)
1 2 3
  • Author
    Posts
  • August 4, 2016 at 7:07 pm #166801
    Isabel
    Participant

    Hi.

    1) I just purchased UpdraftPlus again after the renewal period, and the plugin and WordPress are connected as they were before. Still I have this warning on top of the plugins page:

    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    2) According to this page https://updraftplus.com/my-account/my-add-ons-and-support/ I should be able to install/activate the add-on “UpdraftPlus : Migrate a WordPress site to a different location.”. I am not. The link illustrated here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/#claimaddon does not appear anywhere.

    This is too complicated and should be really simple!

    August 4, 2016 at 10:08 pm #166839
    udadmin
    Keymaster

    Hi Isabel,

    I have adjusted the licence server now, so that it recognises your purchase as a renewal. There’s no need to de-install or re-install anything… if you’ve not de-installed anything, then just go to the ‘Updates’ page, and there should be an update available for UD there.

    David

    August 5, 2016 at 3:27 pm #166940
    Norbert
    Participant

    I’ve got the same problem as Isabel. Additionally my license seems to be registered to 2 of my development/testing sites that don’t exist anymore.

    August 5, 2016 at 5:57 pm #166961
    Dee Nutbourne
    Moderator

    Hi Norbert,

    I have adjusted your licences and removed the development sites that no longer exist.

    Best Wishes,
    David N

    August 8, 2016 at 8:00 am #167167
    Norbert
    Participant

    Hi David,

    all works now. Thanks.

    also, I’ve notice that my renewal was eligible to 40% discount, but I forgot to add the code during the purchase. Would it be possible to apply it now?

    Thanks
    Norbert

    August 8, 2016 at 3:25 pm #167217
    Dee Nutbourne
    Moderator

    Hi Norbert,

    Could you open a ticket through our Customer Support Form? We can then start a partial refund on your purchase.

    (The support form itself displays on that page after clicking ‘search’)

    Best Wishes,
    David

    August 30, 2016 at 6:41 pm #170652
    James
    Participant

    I have the same problem. Have renewed UpdraftPlus but can’t update the plugin on my multisite installation and I can’t get the warning message to go away.

    August 30, 2016 at 10:56 pm #170685
    udadmin
    Keymaster

    Hi James,

    Please can you fill out this form? It will take the details of which site the problem is on, and other relevant things so that we can investigate: https://updraftplus.com/paid-support-requests/

    Many thanks,
    David

    August 31, 2016 at 12:52 pm #170776
    James
    Participant

    This morning I was able to update the plugin (my dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday). So, problem fixed. Don’t know why there was a 12 hour or so delay.

    August 31, 2016 at 11:24 pm #170878
    udadmin
    Keymaster

    my dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday … Don’t know why there was a 12 hour or so delay.

    Depending exactly on which pages you visit, WordPress only checks for available updates every 12 or 24 hours.

    David

    September 10, 2016 at 2:26 pm #172085
    Ahmed Kamar eddine
    Participant

    Hello,

    I am having the same problem. I have just renewed my subscription and I am still getting the following message.

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Regards

    Ahmed

    September 10, 2016 at 5:38 pm #172099
    udadmin
    Keymaster

    Ahmed,

    Please try again now.

    David

    September 10, 2016 at 7:29 pm #172112
    Ahmed Kamar eddine
    Participant
    This reply has been marked as private.
    October 27, 2016 at 11:14 pm #178082
    Helen
    Participant

    I’ve got the exact same problem. I renewed my subscription in July and thought it had updated, but I’m getting the following message.
    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    I’ve spent an hour trying to figure this out, and no luck.

    Thank you!

    Helen

    October 28, 2016 at 11:22 am #178131
    aporter
    Moderator

    Hi Helen,

    Please could you fill out this form https://updraftplus.com/paid-support-requests/ so we can investigate.

    Best Wishes,

    Ashley

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 45 total)
1 2 3
  • The topic ‘Can't activate addon + warning won't go away after renewing’ is closed to new replies.