Dropbox error : failed to upload file to backup

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  • This topic has 5 replies, 3 voices, and was last updated 7 years ago by Dee Nutbourne.
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  • October 25, 2016 at 2:51 am #177674
    Khai
    Participant

    Hi,

    I am having issues to backup the files – Dropbox error : failed to upload file to backup. Error message as below :-

    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-plugins.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-themes.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-uploads.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-wpcore.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-others.zip (see log file for more)
    Dropbox error: failed to upload file to backup_2016-10-24-2353_Lemmy039s_Knowledge_Base_9bc83081b28d-db.gz (see log file for more)

    By the way – the path : apps/UpdraftPlus/ and i cannot manually change it to UpdraftPlus.com

    Please guide me accordingly.

    Thank you.

    Deric

    October 25, 2016 at 5:29 pm #177768
    Dee Nutbourne
    Moderator

    Hi,

    Please could you send us a copy of the latest backup log? This can be found in the Existing Backups tab of the UpdraftPlus settings page.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here. You can also set your reply to ‘private’.

    Best Wishes,
    David N

    October 26, 2016 at 2:25 am #177811
    Khai
    Participant
    This reply has been marked as private.
    October 26, 2016 at 6:41 pm #177904
    Dee Nutbourne
    Moderator

    Hi Khai,

    Please could you wipe your UpdraftPlus settings (through the Advanced Tools tab), then re-load the UpdraftPlus settings page and re-authenticate with Dropbox? This should update your Dropbox permissions.

    Please also ensure that you have the latest version of UpdraftPlus before re-authenticating.

    You will need to manually move any backup files from the old apps/UpdraftPlus to apps/UpdraftPlus.com in Dropbox.

    Best Wishes,
    David N

    November 11, 2017 at 6:50 am #240560
    werner.ende
    Participant
    This reply has been marked as private.
    November 14, 2017 at 5:45 pm #242091
    Dee Nutbourne
    Moderator
    This reply has been marked as private.
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