Remove a addon

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  • This topic has 3 replies, 2 voices, and was last updated 8 years ago by Dee Nutbourne.
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  • October 25, 2016 at 11:01 am #177712
    Gerd
    Participant

    Hi *,

    I tried to search for it, but I simple cannot find a solution.
    How is it possible to deaktivate addons in Updraft Plus?

    I got this error message:
    Your paid access to UpdraftPlus updates for 2 add-ons on this site has expired.

    And yes, that’s right, I don’t need these two plugins anymore.
    So I bought another one, which I can simple activate but the other once alway want an update and this is very annoying!

    So I need some help :) pls

    Cheers clyde

    October 25, 2016 at 5:18 pm #177765
    Dee Nutbourne
    Moderator

    Hi Clyde,

    You will need to uninstall UpdraftPlus and reinstall from a fresh copy (found in our installation guide). You will need to reactivate your new add-on, but will not lose your settings or backups.

    Best Wishes,
    David N

    November 4, 2016 at 10:00 am #178981
    Gerd
    Participant

    Hi David,

    done, I removed Updraft from my WordPress installation.
    Then I downloaded a fresh copy from the site (while I logged in) and activated it.
    Everything works fine, but it keeps telling me that there is a new version 2.12.23.3 and I have only 2.12.23.1. When I try to update it, WordPress tells me that it is done but reloading the site and I got the same message again?

    And – Updraft keeps telling me “Your paid access to UpdraftPlus updates for 2 add-ons on this site has expired”

    So what shall I do?

    clyde

    November 4, 2016 at 6:47 pm #179045
    Dee Nutbourne
    Moderator

    Hi Clyde,

    Please could you open a support ticket through our Customer Support Form? We will then be able to check your account and remove any expired licences.

    Please could you also quote the URL of this thread in your support request:
    https://updraftplus.com/forums/topic/remove-a-addon/

    Best Wishes,
    David N

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