- This topic has 2 replies, 2 voices, and was last updated 11 months, 3 weeks ago by udadmin.
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Hello
I put a ticket in yesterday morning but only got a reply in the evening. I’ve replied to this but I’m concerned the reply is going to take another 18 hours and I need a faster reply so I’m posting here
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Hi Iain,
Posting duplicate tickets is *not* a way to get faster support; it means that our support team spends more time on things, not less.
18 hours is a very reasonable time for a support reply (we don’t have a 24 hour presence) – as in the support terms and conditions, we aim to reply within 3 days. If you require a *guarantee* of faster support, then priority support packages that pay for you to jump the queue are available here: https://updraftplus.com/shop/get-support/ .
Thank you,
David
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