Cannot upgrade to 2.13.13.3

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  • November 17, 2017 at 11:08 am #242783
    Guy Shilo
    Participant

    Hello

    I have UpdraftPlus version 2.13.13.2 installed. Lately I receive messages that version 2.13.13.3 is ready and I can upgrade.

    I press the upgrade link, it works for a while and finally says that the upgrade was successful. However, next time that I login to my WordPress site I see that UpdraftPlus version remained 2.13.13.2 and I get this new version message again. It cannot upgrade.

    Do you know this problem ? How to fix it and upgrade ?

    Thanks

    Guy

    November 17, 2017 at 5:11 pm #242860
    Bryle Crodua
    Moderator

    Hi Guy,

    The last digit in a 4-part version number is the number of installed add-ons. So 2.13.13.2 means 2 (two) installed add-ons and 2.13.13.x is the latest version of UpdraftPlus Premium. Our records also shows that you you have purchased two add-ons (Microsoft OneDrive and Migrator add-on) from us.

    Kind Regards,
    Bryle

    November 18, 2017 at 8:07 pm #243067
    Guy Shilo
    Participant

    Hello

    So why do I see this message under the UpdraftPlus plugin ?:
    “There is a new version of UpdraftPlus – Backup/Restore available. View version 2.13.13.3 details or update now.”

    Guy

    November 22, 2017 at 4:38 pm #243982
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.

    Please could you update to the latest version of UpdraftPlus Premium just released (2.13.14.X)?
    Does the issue persist after the update?

    Best Wishes,
    David N

    November 22, 2017 at 6:39 pm #244020
    Guy Shilo
    Participant

    It worked ! thank you !

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