no adons to update

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  • #322955
    kang1
    Participant

    Installing your purchase of UpdraftPlus Premium or individual add-ons

    i stucked in step 5

    i cliked this

    “Assigned to this site – please follow this link to update the plugin in order to activate it”

    and moved to “/wp-admin/update-core.php”

    there are no addons

    i found this message

    “UpdraftPlus Premium can automatically backup your plugins/themes/database before you update, without you needing to remember. Get Premium”

    #323111
    Dee Nutbourne
    Moderator

    Hi,

    From your description, it appears that a conflict with another plugin is breaking the add-on activation link.

    If possible, please could you temporarily deactivate the other plugins on the site, then follow the activation link again?

    Best Wishes,
    David N

    #323661
    kang1
    Participant

    i deactivate all plugin except “Uncode Core”.

    there are no deactivate button.

    UpdraftPlus don’t work my wordpress. i want to refund

    #323745
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the inconvenience.

    Please could you open a support ticket via our form:
    https://updraftplus.com/paid-support-requests/

    I’m afraid that we are not able to process refunds via the forums.

    Best Wishes,
    David N

Viewing 4 posts - 1 through 4 (of 4 total)
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