How do I use my licence?

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  • December 28, 2018 at 3:36 am #331511
    Dan
    Participant

    I bought a 10 licence pack and have only used 1 so far.
    When I go to the Licences page, it says:
    “You have 9 available licences
    Update subscription expires: 2019-03-29. (9 times)”

    I need to use a license on a WP site, but I can’t see how to do that.
    Could you please let me know how I can use one of my 9 licences?
    Thank you
    Dan

    December 28, 2018 at 2:12 pm #331607
    Bryle Crodua
    Moderator

    Hi Dan,

    To activate your licence on a site, please follow this guide – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    Regards,
    Bryle

    December 28, 2018 at 3:59 pm #331626
    Dan
    Participant

    Thank you Bryle.
    I already had an existing add-on on my multi-site.
    So I already did those instructions starting with Step 4.
    After I click on the link “If you bought new add-ons, then follow this link to refresh your connection.” nothing changes.
    The “All Addons” box is not enabled.
    I keep getting the message “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    I suspect there is an issue with my account provisioning.
    As I said, when I go to the Licences page, it says:
    “You have 9 available licences
    Update subscription expires: 2019-03-29. (9 times)”

    December 28, 2018 at 6:15 pm #331687
    Dee Nutbourne
    Moderator

    Hi Dan,

    It appears that you had a site stuck on an old, expired licence.
    I have removed that from your account now.

    Please could you try connecting with your account again?

    Best Wishes,
    David N

    December 28, 2018 at 7:00 pm #331692
    Dan
    Participant

    David,
    Thank you, that did the trick!
    Dan

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