Please reset license

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 9, 2019 at 12:38 am #346692
    Kathleen
    Participant

    Nothing happens when I click Delete Assignment:
    https://terravanahiking.com (inactive site- only an under construction page exists at this url. The license was for a different site that used to be on this account (vickihamiltonphotography.com). The owner of this site is no longer my client.

    Thank you!

    February 11, 2019 at 9:10 am #347236
    hmane
    Moderator

    Hi,

    Customers can release the licences if the site has been inactive for 30 days (i.e. the UpdraftPlus plugin has been uninstalled or deactivated on the site for 30 days).

    Thanks,
    Harshad

    February 11, 2019 at 7:38 pm #347423
    Kathleen
    Participant

    I was able to delete the assignment, but, I only show 3 licenses available and 30 assigned, so I am missing two licenses on my Agency account. Can you help?

    February 12, 2019 at 1:49 pm #347692
    Bryle Crodua
    Moderator

    Hi Kathleen,

    I can see that you still have 3 available licences on your account.
    You should still be able to assign 3 sites on your account.

    Regards,
    Bryle

    February 12, 2019 at 8:39 pm #347811
    Kathleen
    Participant

    I’m supposed to have 35 licenses. I have used 30, so why are there only 3 available? There should be 5 available.

    February 13, 2019 at 1:11 pm #348015
    Bryle Crodua
    Moderator

    Hi Kathleen,

    Please can you review your licences from your UpdraftPlus.com account. It is possible that there are sites that are connected to your account that you no longer manage.

    Regards,
    Bryle

    February 13, 2019 at 9:41 pm #348198
    Kathleen
    Participant

    I have already reviewed the 30 accounts that are listed, they are valid, I have 3 available, so that means that 2 are missing. I should have 5 available. Can you please fix that.

    February 18, 2019 at 7:47 pm #350081
    udadmin
    Keymaster

    Hi Kathleen,

    Apologies for the inadequate responses to this thus far. I have asked one of our team to prioritise looking at this tomorrow morning.

    David

    February 19, 2019 at 1:37 pm #351795
    Dee Nutbourne
    Moderator

    Hi Kathleen,

    Apologies for the delay.

    It appears that the renewal to the 35 site licence encountered an issue at the time of purchase.

    I have adjusted your licences to correctly reflect the renewal.
    Your should now see the correct 35 site licences (30 assigned, 5 unassigned).

    Best Wishes,
    David N

    February 23, 2019 at 12:21 am #355433
    Kathleen
    Participant

    Thank You!!

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