This topic contains 9 replies, has 5 voices, and was last updated by Kathleen 2 months, 4 weeks ago.
February 9, 2019 at 12:38 am #346692KathleenParticipant
Nothing happens when I click Delete Assignment:
https://terravanahiking.com (inactive site- only an under construction page exists at this url. The license was for a different site that used to be on this account (vickihamiltonphotography.com). The owner of this site is no longer my client.
Thank you!February 11, 2019 at 9:10 am #347236hmaneModerator
Customers can release the licences if the site has been inactive for 30 days (i.e. the UpdraftPlus plugin has been uninstalled or deactivated on the site for 30 days).
HarshadFebruary 11, 2019 at 7:38 pm #347423KathleenParticipant
I was able to delete the assignment, but, I only show 3 licenses available and 30 assigned, so I am missing two licenses on my Agency account. Can you help?February 12, 2019 at 1:49 pm #347692Bryle CroduaModerator
I can see that you still have 3 available licences on your account.
You should still be able to assign 3 sites on your account.
BryleFebruary 12, 2019 at 8:39 pm #347811KathleenParticipant
I’m supposed to have 35 licenses. I have used 30, so why are there only 3 available? There should be 5 available.February 13, 2019 at 1:11 pm #348015Bryle CroduaModerator
Please can you review your licences from your UpdraftPlus.com account. It is possible that there are sites that are connected to your account that you no longer manage.
BryleFebruary 13, 2019 at 9:41 pm #348198KathleenParticipant
I have already reviewed the 30 accounts that are listed, they are valid, I have 3 available, so that means that 2 are missing. I should have 5 available. Can you please fix that.February 18, 2019 at 7:47 pm #350081udadminKeymaster
Apologies for the inadequate responses to this thus far. I have asked one of our team to prioritise looking at this tomorrow morning.
DavidFebruary 19, 2019 at 1:37 pm #351795Dee NutbourneModerator
Apologies for the delay.
It appears that the renewal to the 35 site licence encountered an issue at the time of purchase.
I have adjusted your licences to correctly reflect the renewal.
Your should now see the correct 35 site licences (30 assigned, 5 unassigned).
David NFebruary 23, 2019 at 12:21 am #355433KathleenParticipant
The topic ‘Please reset license’ is closed to new replies.