upgrade confusion

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • March 3, 2019 at 9:42 am #358733
    Michele
    Participant

    I’m getting a message in WP:

    The UpdraftPlus – Backup/Restore plugin is up to date.

    Dismiss this notice.
    Warning: The installed version of UpdraftPlus Backup/Restore has not been tested on your version of WordPress (5.1). It has been tested up to version 4.9. You should update UpdraftPlus to make sure that you have a version that has been tested for compatibility.

    –However, when I do a check for updates, it says there are no updates. Which is it? I just paid to renew to update the software so I’m hoping you can help. I’m running Version 2.13.13.22 on WP 5.1.

    March 3, 2019 at 10:10 pm #358873
    w411
    Participant

    Michelle it looks like your version is quite a few releases back: https://updraftplus.com/changelog/

    I just downloaded from my account on UpdraftPlus and have 2.16.5.0:

    2019-03-03_1506

    same error about not being tested on 5.1

    2019-03-03_1500

    March 3, 2019 at 10:19 pm #358877
    w411
    Participant

    Apparently when you download directly from your dashboard you still don’t get the most recent version. I saw an update notice and moved to 2.16.6.0 and I still get the untested error:

    2019-03-03_1519

    March 4, 2019 at 4:14 am #358958
    hmane
    Moderator

    Hi,

    Can you please try to Wipe Settings from UpdraftPlus > Advanced Tools > Wipe Settings, Click the Wipe Settings button?

    Then connect to UpdraftPlus site from UPdraftPlus > Extensions, this will update the plugin to latest version on your registered website.

    Thanks,
    Harshad

    March 4, 2019 at 8:13 am #359002
    Michele
    Participant

    I’m still getting the same error after wiping settings. Could it have something to do with my site being a multisite?

    March 4, 2019 at 8:19 am #359003
    Michele
    Participant

    Maybe I should try uninstalling the plugin and doing a fresh install?

    March 4, 2019 at 3:50 pm #359125
    hmane
    Moderator

    Hi,

    Yes, Please give a try and let us know how it goes?

    Thanks,
    Harshad

    March 5, 2019 at 7:39 pm #359613
    Michele
    Participant

    Ok one clarification first. Will I need to buy a multisite upgrade? I don’t want to have the site without backups so I want to get that worked out before I uninstall and reinstall.

    March 6, 2019 at 5:55 am #359787
    Bryle Crodua
    Moderator

    Hi Michele,

    What licence do you currently have? Do you have UpdraftPlus Premium? If yes, then you do not have to purchase the add-on separately as it is already included in the package.

    You also need to check that your licence has not yet expired.

    Regards,
    Bryle

    March 6, 2019 at 7:27 am #359804
    Michele
    Participant

    I’m starting to get *really* frustrated. So since I had paid for the premium online, I followed your instructions for reinstall at https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    And I’m STILL getting the error:

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    UpdraftPlus warning: This is a WordPress multi-site (a.k.a. network) installation. WordPress Multisite is supported, with extra features, by UpdraftPlus Premium, or the Multisite add-on. Without upgrading, UpdraftPlus allows every blog admin who can modify plugin settings to backup (and hence access the data, including passwords, from) and restore (including with customized modifications, e.g. changed passwords) the entire network. (This applies to all WordPress backup plugins unless they have been explicitly coded for multisite compatibility).

    — What is happening here? I’m about to give up and look for another backup solution. I’ve wasted quite a bit of time on something that should frankly take minutes.

    March 6, 2019 at 7:29 am #359805
    Michele
    Participant
    This reply has been marked as private.
    March 7, 2019 at 8:01 am #360222
    Michele
    Participant

    I haven’t heard back from my last message. I think our licenses are not properly assigned and I am not able to fix it in my dashboard. Are you able to fix it??

    March 7, 2019 at 7:50 pm #360480
    Michele
    Participant

    Why am I not getting any more responses?? I’ve paid $70 for an upgrade and it is NOT WORKING!!

    March 8, 2019 at 7:19 pm #360890
    Bryle Crodua
    Moderator

    Hi Michele,

    Apologies for the late response.

    Please can you provide us the email address that is associated with your UpdraftPlus.com account? So we can adjust your licences.
    Alternatively, you can submit a ticket here – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

    March 8, 2019 at 8:05 pm #360907
    Michele
    Participant
    This reply has been marked as private.
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