Installation FTP

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 29, 2019 at 1:30 am #405336
    Jean Bogiages
    Participant

    Where should the version of FTP be located when filling out “Connection Information”?
    On the remote site where the website is hostred or on the pc I am using to view the website?

    June 29, 2019 at 12:30 pm #405466
    Bryle Crodua
    Moderator

    Hi Jean,

    Please can you provide me more details?
    Usually, UpdraftPlus settings are all found within your website.

    Regards,
    Bryle

    June 30, 2019 at 1:38 am #405601
    Jean Bogiages
    Participant

    We have a remote mac mini that we bought in order to host our two websites.
    We log intothe mac mini from a windows 10 machine here in our home,
    I make changed to the website from the windows 10 machine.
    I tried to install the UpdraftPlus from the Windows 10 machine but did not know what to fill in to the Hostname blank
    Then I did not know what FTP account to use.
    I thought I should use FTP on the mac mini computer, so I did a remote login from the windows 10 machine to the mac mini.
    I ran Safari and brought up the admin mode of the program so I could install Updragtplus plugin. (potrerogatewaypark.org/admin)
    The hostmane wes already set as potrerogatewaypark.org
    The FTP was: coles
    I entered my husband’s password.
    The response was:
    Installing Plugin: UpdraftPlus WordPress Backup Plugin 1.16.15
    Unable to locate WordPress Content directory (wp-content)
    This is my husbands FTP account.
    I can see a directory structure:
    Server HD->Library->Server->Web->Data->Sites->potrerogatewaypark.org->wp-content

    Why is that FTP account not able to locate it?
    My husband says I should make a new ftp account and have its home directory be potrerogatewaypark.org.
    Does that make sense?

    June 30, 2019 at 3:45 am #405616
    Jean Bogiages
    Participant

    We made an ftp account
    Now we get the error message
    Downloading install package from https://downloads.wordpress.org/plugin/updraftplus.1.16.15.zip
    Unpacking the package…
    Could not create directory./wp-content/upgradeplus.tmp
    Return to Plugin Installer

    I’m guessing there is no permission to create a directory there?

    July 1, 2019 at 8:27 am #405968
    Bryle Crodua
    Moderator

    Hi Jean,

    Yes, please can you check if you have read/write permission on the “wp-content” folder?

    Regards,
    Bryle

    July 8, 2019 at 4:46 am #408477
    Jean Bogiages
    Participant

    We fixed the read/write permission and were able to install the plugin.
    However, when I activate the plugin I get the error:
    “The plugin does not have a valid header”
    We have WP 3.5.2 and PHP 5.3.28
    The object here is to upgrade both WP and PHP, but need to make a backup first.

    July 8, 2019 at 10:02 am #408556
    Bryle Crodua
    Moderator

    Hi Jean,

    It appears that the plugin is missing some files. Can you try to re-install or re-upload the plugin again?
    You will to delete the plugin first before re-installing.

    Regards,
    Bryle

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