False date when renewal

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  • August 14, 2019 at 6:40 am #422289
    Franck Fremont
    Participant

    Hi,
    I just renewed my plugin.
    It was good until August the 24th.
    And after renewal, it uses today date i.e. August 14th.
    So I am losing here 10 days I paid for.
    Could you correct it?
    Could you change your process to take into account the right renewal date?
    Best,

    August 14, 2019 at 10:45 am #422352
    Bryle Crodua
    Moderator

    Hi,

    You could probably be looking at the “Order” page? If you go to “Licences” page you should be able to see the correct expiration for your licences.

    Regards,
    Bryle

    August 15, 2019 at 4:27 am #422651
    Franck Fremont
    Participant

    OK. Thanks! :-)

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