- This topic has 11 replies, 2 voices, and was last updated 5 years ago by Bryle Crodua.
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I upgraded to Multisite and now notice that it is hanging on backup. How do I fix this?
Hi,
Please could you send us a copy of the latest full backup log?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.Regards,
BryleHi,
Apologies for the late reply.
Please can you reduce the split archive size to 25Mb?
To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.Regards,
BryleHi,
Found this from the log “0001.813 (0) PHP event: code E_WARNING: Error while sending QUERY packet. PID=32583 (line 2007, wp-includes/wp-db.php)”
The most likely cause is that the database server drops the connection to WordPress after a set amount of time, and as a result UpdraftPlus isn’t able to update the database’s record of backup progress. You could avoid that by adding this to your wp-config.php, which causes UpdraftPlus to kill itself after 90 seconds (which appears to be the time after which the errors start) – when it resumes, it then will get another 90 seconds (and will continue until it completes):
define(‘UPDRAFTPLUS_SET_TIME_LIMIT’, 90);
Best wishes,
BryleHi,
Great! Glad that fixed the issue.
Regards,
Bryle
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