Still seeing that this site has expired

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • December 30, 2019 at 1:21 pm #485160
    ataya.ameera
    Participant

    Dear UpdraftPlus Support,
    I am still seeing a warning at the top of my wordpress dashboard saying
    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    I made for my subscription renewal on November 27, 2019.

    Can you please help me remove this warning.

    Thank you,
    Ameera

    December 30, 2019 at 1:56 pm #485188
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    To further check on this, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    December 30, 2019 at 3:06 pm #485265
    ataya.ameera
    Participant
    This reply has been marked as private.
    December 30, 2019 at 3:22 pm #485288
    Bryle Crodua
    Moderator

    Hi,

    Upon checking your account it was the UpdraftVault Storage that was renewed.
    If you wish to renew your UpdraftPlus Premium, then you can check our renewal guide here.

    Regards,
    Bryle

    December 30, 2019 at 3:29 pm #485292
    ataya.ameera
    Participant
    This reply has been marked as private.
    December 30, 2019 at 4:48 pm #485345
    Bryle Crodua
    Moderator

    Hi,

    This order#465598 is an auto-renewal of your previous purchase with Subscription ID: 247305.
    Do you want us to cancel the subscription and refund?

    Regards,
    Bryle

    December 30, 2019 at 5:29 pm #485382
    ataya.ameera
    Participant

    Hi Bryle,

    I apologize, I am just a little confused.

    I’m not sure if I’m reading your orders form correctly. I just need one storage package and one premium subscription. Just clarifying I didn’t pay for anything extra that isn’t needed for my site.

    Thank you so much for your help,
    Ameera

    December 30, 2019 at 5:52 pm #485399
    Bryle Crodua
    Moderator

    Hi Ameera,

    Please can you open a new support request using this form – https://updraftplus.com/paid-support-requests/
    So we can process the refund for you.

    Best Wishes,
    Bryle

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