cost of upgrade?

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  • January 11, 2020 at 3:37 am #492348
    fgreco
    Participant

    Last year I paid $42 for my subscription. I received an email from Updraftplus today asking me to renew. I visited the site using a link in that email and it says I owe $399. How can this be correct?

    January 11, 2020 at 10:34 am #492458
    Bryle Crodua
    Moderator

    Hi,

    To renew you can check our guide here.
    When you clicked on the link it route you to page that added a different licence on your cart which is ‘UpdraftGold’. If that’s the case
    you can just change it to Premium Personal Licence (2 sites), then add ‘fortyoffrenewal’ coupon code at checkout.

    Regards,
    Bryle

    January 12, 2020 at 4:37 pm #493147
    fgreco
    Participant

    When I do that, your site implies I’m getting a new license. I just want to renew my existing license. There’s no clear info on your site for renewals.

    I just want to renew my existing license. How do I do that?

    January 13, 2020 at 1:51 pm #493708
    Bryle Crodua
    Moderator

    Hi,

    Yes, it is basically like purchasing a license again. Our system would be able to recoginise it as a renewal as long as your are logged in to your account and use the coupon code as stated here.

    Thanks,
    Bryle

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