NOT EASY TO RENEW!!! ! ! ! !

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 4, 2020 at 7:56 pm #507413
    stephanie7
    Participant

    Just trying to renew our unlimited subscription but it is nearly impossible!

    February 5, 2020 at 1:03 am #507579
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    You can check our renewal guide here: https://updraftplus.com/renewing-updraftplus-purchase/.

    Regards,
    Bryle

    February 5, 2020 at 12:17 pm #507892
    post103
    Participant

    your answer to her is not a customer support, sorry! want to renew my license and it also doesn’t work, 40% coupon is not accepted. no emails, no submit form for this… your product is really good, but your support is a disaster and this website very confusing!

    February 5, 2020 at 1:47 pm #507944
    Bryle Crodua
    Moderator

    Hi @stephanie7 and @post103,

    Apologies.

    To help us with your issue, can you please describe the problem you are having?
    If possible, please include:

    – What the symptoms of the issue are.
    – When the problem occurred.
    – Any Error or Warning messages that are output.

    Best Wishes,
    Bryle

    February 6, 2020 at 6:02 pm #508773
    admin724
    Participant

    I’m Having the same issue, I renewed my subscription but the site plugin still says its expired, now I have renewed again and paid twice without even knowing!!!!

    February 7, 2020 at 4:04 pm #509358
    Bryle Crodua
    Moderator

    Hi @admin724,

    Please send us a support request using this form – https://updraftplus.com/paid-support-requests/?
    So we can check your account and process refund if we see a duplicate license.

    Thanks,
    Bryle

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