Downgrading my subscription from Enterprise to Personal

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 20, 2020 at 8:27 pm #517682
    Paul
    Participant

    Hi there,

    We currently have the UpdraftPlus Enterprise subscription and we are planning to downgrade it to maybe Business or Personal subscription since we do not have a lot of sites.
    (1) If I am planning to downgrade it to the Personal subscription (up to 2 sites), do we need to remove the unnecessary sites first, keeping only 2 sites before downgrading?
    (2) How do we proceed in downgrading the subscription?
    (3) If we are downgrading to Personal, are we paying $42 (USD) or $70 (USD)?

    Thanks!

    February 21, 2020 at 1:54 pm #518097
    Bryle Crodua
    Moderator

    Hi,

    Yes, you can downgrade or upgrade and still get 40% discount. Just make sure you enter the fortyoffrenewal coupon code at checkout.

    If you have a current subscription, you will need to cancel it first and purchase a new one. To do this, first make sure you are logged-in on your UpdraftPlus.com account, go to our shop page, purchase the license that you wish to purchase, proceed to checkout and apply the renewal code.

    Regards,
    Bryle

    February 21, 2020 at 2:11 pm #518127
    Paul
    Participant

    Thank you Bryle!

    (1) When should I renew the subscription, before or when the license expires?
    (2) I have renewed the license on March 1, 2019, but on the ‘Licenses’ page, it says ‘Update subscription expires: 2020-03-13.’ Is the expiry date March 1, 2020 or March 13, 2020?

    Thanks!

    February 22, 2020 at 11:18 am #518634
    Bryle Crodua
    Moderator

    Hi Paul,

    Please can you provide me your UpdraftPlus.com email address please? So I can check for you.

    Thanks,
    Bryle

    February 24, 2020 at 2:09 pm #519725
    Paul
    Participant

    Hi Bryle,

    It’s [email protected]

    February 24, 2020 at 3:36 pm #519784
    Bryle Crodua
    Moderator

    Hi,

    Renewal period is 6 weeks before and 4 weeks after your license expires. You should still be able to renew your license after a month.

    Your licence will expire on March 13, 2020. The expiration is from the date you first purchase your UpdraftPlus Premium.

    Regards,
    Bryle

    February 24, 2020 at 4:22 pm #519803
    Paul
    Participant

    Thanks Bryle!

    If I am planning to downgrade it to Personal subscription (up to 2 sites), do I need to remove the unnecessary sites first, keeping only 2 sites before downgrading?

    February 25, 2020 at 5:16 am #520141
    Bryle Crodua
    Moderator

    Hi Paul,

    Yes, it is best to remove the other sites that you no longer wish to be retained.

    Regards,
    Bryle

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