My order has been “processing” for a month

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  • This topic has 5 replies, 3 voices, and was last updated 4 years ago by Bryle Crodua.
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  • October 16, 2020 at 5:03 pm #684177
    Peter
    Participant

    My order #664401 has been processing since September 18th, and now my license has lapsed for erikawinters.com. Please advise.

    October 16, 2020 at 5:03 pm #684178
    Peter
    Participant
    This reply has been marked as moderator-only.
    October 16, 2020 at 8:46 pm #684319
    udadmin
    Keymaster

    Hi Peter,

    Sorry about that – I’m not sure why that didn’t automatically go through. I’ve now marked it as complete. Being an order for 1 licence of the SFTP/SCP add-on, it has renewed one of those licences for you. (I notice that you have a few other expired ones; you’ll have to let us know if it renewed a different one than you wanted to renew).

    David

    October 16, 2020 at 9:00 pm #684329
    udadmin
    Keymaster

    Hi Peter,

    I see that you did say this was for erikawinters.com. However, that site did not have a licence for the SFTP/SCP addon; it previously had a licence for the full Premium package. So, that’s not the site that’s been renewed. Please can you confirm what you intended?

    David

    October 17, 2020 at 6:37 pm #684825
    Peter
    Participant

    Hi David –

    Thanks for the quick reply and looking into it.

    Yes, I was trying to renew for erikawinters.com, so the full Premium is what I should have renewed.

    I do have some other sites coming up for renewal, I’ll deal with those after this transaction is complete.

    -Peter

    October 19, 2020 at 12:45 pm #685831
    Bryle Crodua
    Moderator

    Hi Peter,

    I would suggest purchasing the UpdraftPlus Premium Business license so you will have 10 site licenses. This would be of better value than purchasing individual add-ons. I can see that your UpdraftPlus Premium license is already up for renewal.

    Regards,
    Bryle

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