Subscription Renewal

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • October 19, 2020 at 8:28 pm #686168
    paul.b
    Participant

    My sites are starting to display messages that I will shortly lose paid access unless I renew. But I have a Premier subscription which should renew automatically. Can I just ignore the warning messages? Or is there a problem with my subscription renewal?

    October 19, 2020 at 8:29 pm #686169
    paul.b
    Participant
    This reply has been marked as moderator-only.
    October 20, 2020 at 7:10 am #686328
    Bryle Crodua
    Moderator

    Hi,

    I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. Your subscription will auto renew on November 13, 2020. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.

    Regards,
    Bryle

    October 20, 2020 at 7:46 am #686335
    paul.b
    Participant

    Hi Bryle

    Thanks. I’ll stick with the existing renewal unless, of course, you mean that you can trigger an early renewal that honours the original date so that I get 13 months on this renewal?

    Regards
    Paul

    October 20, 2020 at 8:10 am #686350
    Bryle Crodua
    Moderator

    Hi,

    We can trigger the licence to renew earlier than November 13, 2020. Your licence expiry date will still be the same just extending another year to it.

    Regards,
    Bryle

    October 20, 2020 at 12:43 pm #686484
    paul.b
    Participant

    OK, let’s do that then please Bryle

    October 20, 2020 at 11:41 pm #686909
    Bryle Crodua
    Moderator

    Hi,

    We have successfully changed the renewal to October 22, 2020.

    Regards,
    Bryle

    October 22, 2020 at 4:54 pm #688225
    paul.b
    Participant

    Thanks Bryle

    The price has gone up by £12. I can’t see how I apply the fortyoffrenewal discount?

    October 23, 2020 at 8:40 am #688649
    Bryle Crodua
    Moderator

    Hi Paul,

    Please send a new ticket using this form – https://updraftplus.com/paid-support-requests/
    It would be easier for me to pull up your account and check why that is. Please include a link of this thread into the ticket and ask to be assigned to me.

    Thanks,
    Bryle

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