Is my WordPress backup data routed via your (UpdraftPlus)’s servers?

by udadmin | Aug 7, 2015

No. The UpdraftPlus plugin, installed on your website, will send your backup data directly to the storage cloud. It is not routed through any of our servers.

Can I resell access to my UpdraftVault?

by udadmin | Aug 7, 2015

Yes. You are welcome to set up your clients’ websites to back up to your UpdraftVault account and charge them whatever you like. After one-time authorisation using your updraftplus.com login, your updraftplus.com login details are never needed again and are not...

What happens to my backups stored in UpdraftVault if I decided to cancel my UpdraftVault subscription?

by udadmin | Aug 7, 2015

Once your subscription period ends, your files will be deleted. Please save them to a different location before your subscription ends. Note, you may have different subscriptions contributing to your UpdraftVault storage space. For example, you may have purchased...

Where is my data stored?

by udadmin | Aug 6, 2015

UpdraftVault will store multiple (i.e. redundant) copies of your backups at data-centres in multiple locations. Although we cannot guarantee the precise location of your data, it will be at the nearest possible location, prioritising data centres within your...

Are there any special terms and conditions for use of UpdraftVault?

by udadmin | Aug 4, 2015

UpdraftVault is exclusively for the storage of backups created by the UpdraftPlus WordPress plugin, and use for any other purpose is strictly forbidden. Furthermore, any and all other FAQs about UpdraftVault which describe how UpdraftVault works constitute part of the...

Can I install UpdraftPlus on my clients’ sites?

by udadmin | Jul 7, 2015

Yes, you can install UpdraftPlus on your clients’ sites. There are no technical or licensing restrictions preventing this – we are all in favour of it. Since you are our customer (and your client is your customer), if there are support issues that come,...

Tell me about my UpdraftPlus.Com account (including data protection and privacy issues)

by udadmin | Apr 16, 2013

N.B. Simple use of the UpdraftPlus plugin does not necessarily mean that you have an updraftplus.com account. You only have an updraftplus.com account if you created one (please see the details below). Implications of having an updraftplus.com account In order to buy...