Account problem

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  • May 18, 2021 at 9:35 am #1129155
    felixwa
    Participant

    Hello
    My license expires on August 22, 2021
    But i see everything like a none premium user.
    Please check – Order #354246
    Thank you

    May 18, 2021 at 9:35 am #1129156
    felixwa
    Participant
    This reply has been marked as moderator-only.
    May 18, 2021 at 3:39 pm #1129421
    Bryle Crodua
    Moderator

    Hi,

    May I know if you have already done this guide?

    Installing your purchase of UpdraftPlus Premium or individual add-ons

    If yes, may I know what is the current version installed on your website?

    Thanks,
    Bryle

    May 19, 2021 at 8:14 am #1130134
    felixwa
    Participant

    Hi
    Yes I”m using the updraftplus for more then 3 years.
    Your site is not clear at all, if i want to renew my purchase, i don’t see any option to get the 40% discount.
    when i enter coupon “fortyoffrenewal” it tells “Sorry, this coupon is not applicable to selected products”
    I dont see in my account “buy again” button.
    Thanks

    May 19, 2021 at 10:10 am #1130204
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the confusion.

    Our record shows that your license will not expire until – 2021-11-13. It is yet too early for you to renew.
    Renewal period is between 4 weeks before and 6 weeks after your license expires.

    Thanks,
    Bryle

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