UpdraftPlus Home › Forums › Paid support forum – UpdraftCentral site management plugin › All Connection Methods Fail
Tagged: connection, fail
- This topic has 13 replies, 3 voices, and was last updated 7 years, 9 months ago by Dee Nutbourne.
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December 31, 2016 at 6:57 am #187059BenjaminParticipant
Suggestions what to do when all methods fail?
The site is up and has a valid key – https://www.screencast.com/t/yp9rb2yHWS8
Updraft Central Log shows – 2016-12-31 06:34:11 +0000 [65.75.175.46] [a4d886a9ce5c8c515766a17bb39b344f.migrator.updraftplus.com] Message was received, but not understood by local site (for: 0.central.updraftplus.com)
Here’s what’s in the javascript console – https://www.screencast.com/t/6MHNvtXgdMS
I tried whitelisting url’s in wordfence but don;t know what I’m doing – https://www.screencast.com/t/lcMij7Iu1y. It didn’t work, please advise. Thank you.
January 6, 2017 at 4:19 pm #187951BenjaminParticipantTried again without success.
Here’s the javascript console – https://www.screencast.com/t/c1PyW13H
Log Entry is the same.
Any thoughts on how to proceed? Will upgrading to premium get me some help?
January 9, 2017 at 8:01 pm #188324BenjaminParticipantIs there anyone out there?
January 10, 2017 at 5:50 am #188391BenjaminParticipantWhat do I do to resolve this issue?
January 12, 2017 at 11:08 am #188767Dee NutbourneModeratorHi Benjamin,
Our sincere apologies for he delay.
The console screenshots show that UpdraftPlus is receiving an empty response. This usually indicates that the connection is being blocked by a firewall or other method on one of the servers.
Could you (or your hosts/server admin) check the firewall logs for a record of a blocked connection?
Apologies again for the delay.
Best Wishes,
David NJanuary 12, 2017 at 2:11 pm #188805BenjaminParticipantHi David,
We’re using WordFence. I get the same behavior when disabling the firewall. Please advise on how to proceed. Thank you.
January 12, 2017 at 7:01 pm #188850Dee NutbourneModeratorHi,
Could you go to the UpdraftCentral settings (The ‘spanner/wrench’ icon in the corner of the UpdraftCentral dashboard, and set the debugging level to ‘3’?
Then, open your browser’s developer console (instructions for each browser here), and attempt the test again?
A number of debugging messages should display in the developer console. Could you send a copy or screenshot of those messages?
Best Wishes,
David NJanuary 13, 2017 at 5:19 am #188942BenjaminParticipantThis reply has been marked as private.January 13, 2017 at 10:34 pm #189095udadminKeymasterHi,
Thank you. That shows that there’s no network communication coming back from the remote server. The next thing to do is to see if any comes into that server at all. To do so, first try the connection attempt again, note the time, and then go to UpdraftPlus on the controlled site, and to the UpdraftCentral section, and press on the “View Log” button, and please then send us the results (including the time, preferably in UTC, or with your time zone if not).
David
January 14, 2017 at 4:28 am #189133BenjaminParticipantDavid,
Here’s the log entry that was created on the receiving site at 11:26 PM EST.
2017-01-14 04:26:57 +0000 [208.102.223.51] [a4d886a9ce5c8c515766a17bb39b344f.migrator.updraftplus.com] Message was received, but not understood by local site (for: )
January 16, 2017 at 2:44 pm #189437BenjaminParticipantDavid,
Is there a quicker way to get this resolved?
January 16, 2017 at 6:48 pm #189482Dee NutbourneModeratorHi,
Could you please open a support ticket through our customer support form?
Please could you include the URL for this topic:
https://updraftplus.com/forums/topic/all-connection-methods-fail/Best Wishes,
David NJanuary 24, 2017 at 2:08 pm #190687BenjaminParticipantDavid,
Here’s what worked – providing the exact url of the mothership page when creating the key vs. just the subdomain. Thanx for your guidance and patience to resolve.
January 24, 2017 at 8:00 pm #190767Dee NutbourneModeratorHi,
Glad that this is now working for you. Apologies again for the inconvenience.
I’ll make a note to look into this further.
Best Wishes,
David N -
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