All Connection Methods Fail

[BenjaminParticipant]

Suggestions what to do when all methods fail?

The site is up and has a valid key – https://www.screencast.com/t/yp9rb2yHWS8

Updraft Central Log shows – 2016-12-31 06:34:11 +0000 [65.75.175.46] [a4d886a9ce5c8c515766a17bb39b344f.migrator.updraftplus.com] Message was received, but not understood by local site (for: 0.central.updraftplus.com)

Here’s what’s in the javascript console – https://www.screencast.com/t/6MHNvtXgdMS

I tried whitelisting url’s in wordfence but don;t know what I’m doing – https://www.screencast.com/t/lcMij7Iu1y. It didn’t work, please advise. Thank you.

[BenjaminParticipant]

Tried again without success.

Here’s the javascript console – https://www.screencast.com/t/c1PyW13H

Log Entry is the same.

Any thoughts on how to proceed? Will upgrading to premium get me some help?

[BenjaminParticipant]

Is there anyone out there?

[BenjaminParticipant]

What do I do to resolve this issue?

[Dee NutbourneModerator]

Hi Benjamin,

Our sincere apologies for he delay.

The console screenshots show that UpdraftPlus is receiving an empty response. This usually indicates that the connection is being blocked by a firewall or other method on one of the servers.

Could you (or your hosts/server admin) check the firewall logs for a record of a blocked connection?

Apologies again for the delay.

Best Wishes,
David N

[BenjaminParticipant]

Hi David,

We’re using WordFence. I get the same behavior when disabling the firewall. Please advise on how to proceed. Thank you.

[Dee NutbourneModerator]

Hi,

Could you go to the UpdraftCentral settings (The ‘spanner/wrench’ icon in the corner of the UpdraftCentral dashboard, and set the debugging level to ‘3’?

Then, open your browser’s developer console (instructions for each browser here), and attempt the test again?

A number of debugging messages should display in the developer console. Could you send a copy or screenshot of those messages?

Best Wishes,
David N

[BenjaminParticipant]

This reply has been marked as private.

[udadminKeymaster]

Hi,

Thank you. That shows that there’s no network communication coming back from the remote server. The next thing to do is to see if any comes into that server at all. To do so, first try the connection attempt again, note the time, and then go to UpdraftPlus on the controlled site, and to the UpdraftCentral section, and press on the “View Log” button, and please then send us the results (including the time, preferably in UTC, or with your time zone if not).

David

[BenjaminParticipant]

David,

Here’s the log entry that was created on the receiving site at 11:26 PM EST.

2017-01-14 04:26:57 +0000 [208.102.223.51] [a4d886a9ce5c8c515766a17bb39b344f.migrator.updraftplus.com] Message was received, but not understood by local site (for: )

[BenjaminParticipant]

David,

Is there a quicker way to get this resolved?

[Dee NutbourneModerator]

Hi,

Could you please open a support ticket through our customer support form?
Please could you include the URL for this topic:
https://updraftplus.com/forums/topic/all-connection-methods-fail/

Best Wishes,
David N

[BenjaminParticipant]

David,

Here’s what worked – providing the exact url of the mothership page when creating the key vs. just the subdomain. Thanx for your guidance and patience to resolve.

[Dee NutbourneModerator]

Hi,

Glad that this is now working for you. Apologies again for the inconvenience.

I’ll make a note to look into this further.

Best Wishes,
David N

[Author]

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