Backup Keeps Timing Out

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  • This topic has 13 replies, 3 voices, and was last updated 4 months ago by Vanessa.
Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 25, 2024 at 11:37 am #2251601
    Michael
    Participant

    My backup keeps timing out for one particular site. Please let me know what you would need from me in order to see what the issue is. I have it running now with debug mode on.

    September 25, 2024 at 11:37 am #2251602
    Michael
    Participant
    This reply has been marked as moderator-only.
    September 25, 2024 at 11:42 am #2251607
    Michael
    Participant
    This reply has been marked as private.
    September 25, 2024 at 12:29 pm #2251633
    Michael
    Participant

    Actually it seems to be a server wide issue as my overnight backups failed also. I checked back and it looks to have started on 9/19. My last successful backups are from 9/18.

    But if anything from the log helps to indicate what is the root cause, please let me know.

    September 25, 2024 at 12:29 pm #2251634
    udadmin
    Keymaster

    Your post contains a link that contains a link with wp-admin in it, linking to a WordPress admin dashboard. Such links can only be accessed by someone who is logged into WordPress. If you are wanting us to visit your WordPress admin dashboard, then please make a private reply with the necessary credentials (do not post them in a public post). Otherwise, please post again to confirm that no credentials are needed for us to visit the link.

    September 25, 2024 at 12:31 pm #2251635
    Michael
    Participant

    That is odd, I do not see wp-admin link. I only see the dropbox link.

    September 25, 2024 at 6:21 pm #2251886
    Vanessa
    Moderator

    Hi Michael,

    Apologies, please ignore the message about the wp-admin link.
    Have your hosts recently updated your Curl version to 8.10.0?
    If so, can you ask them to install this patch: https://github.com/curl/curl/pull/14895
    There is an issue with this particular Curl version.

    September 25, 2024 at 7:15 pm #2251919
    Michael
    Participant

    I was told that 7.29.0 is what is currently running for Curl.

    September 26, 2024 at 6:40 pm #2252736
    Michael
    Participant

    Hello, any update for this thread?

    September 26, 2024 at 7:21 pm #2252752
    Vanessa
    Moderator

    Hi,

    Would you be able to turn debug off and post the log?
    Who is your hosting with?

    September 26, 2024 at 8:04 pm #2252784
    Michael
    Participant
    This reply has been marked as private.
    September 26, 2024 at 8:06 pm #2252785
    Michael
    Participant
    This reply has been marked as private.
    September 27, 2024 at 8:21 pm #2253566
    Vanessa
    Moderator

    Hi,

    Thank you for this. Both of these logs report the backup as successful so it looks like the most recent update has fixed your issue.

    September 30, 2024 at 11:56 am #2255450
    Michael
    Participant

    I will keep an eye on it, but I haven’t actually updated the plugin yet to the latest release. I would be doing that tomorrow. So something, I assume server side was resolved and helped fix the issue.

    September 30, 2024 at 7:37 pm #2255765
    Vanessa
    Moderator

    If you start having issues can you let us know what your Curl versions is?

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