Backups taking forever

[JaimeParticipant]

I have one specific website where backups are taking forever to complete and thus failing after a very long time. I started a backup today around noon and it’s now 9:33PM and it’s still running.

I have uploaded the log to https://www.dropbox.com/s/wwlus93gx9gha9m/log.4151c0f4acdb.txt?dl=0

Any suggestions are appreciated.

Thanks

[JaimeParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

It shows that the backup process is timed out or killed off.

Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25mb, save your settings and run a new process.

If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

You can check this video on how to split archive here https://www.youtube.com/watch?v=S6yuXojgUBY.

Kind Regards,
Bryle

[JaimeParticipant]

Will do

Thanks Bryle!

[JaimeParticipant]

No luck, now I have 2 backups running at the same time because the first one took so long. Also, I’m noticing my Dropbox backups are taking way too long now to complete when they used to be pretty quick. Even for a small brochure website it takes about 15 to 20 mins when it used to be less than 5 mins. Not sure if anything’s changed in the Dropbox integration lately.

https://www.dropbox.com/s/vfrewtsof38c50r/Screen%20Shot%202020-11-24%20at%208.34.05%20AM.png?dl=0

[Bryle CroduaModerator]

Hi,

Can you confirm that you have the latest version installed (2.16.37.x)?
If not yet, please update and attempt a new backup. Please let us know if that helps fix the issue.

Thanks,
Bryle

[JaimeParticipant]

I have Version 2.16.36.24 installed. Let me update it and try again. Thanks

[JaimeParticipant]

Updated to the latest version, still no luck. I don’t understand what’s going on, the VPS this website lives on has 4cores, 80GB of SSD space and 8GB of RAM. It is a pretty big website, but the machine is barely breaking a sweat, yet the backups continue to fail. First it starts complaining about the cron jobs not running yet there are over 12k visitors per month. Then the backups completely stopped working even with an external cron job configured and working every 1 minute. Now I don’t have the message complaining about the cron job anymore, but the backups are still not working. Not sure what else to try other than manually backing up the files and database which is what I’ve been doing ever since this plugin stopped working.

[Bryle CroduaModerator]

Hi,

Thanks for updating and testing on the latest version.

Please could you send a new copy of the backup log again? It help us find out the cause of the issue.

Thanks,
Bryle

[JaimeParticipant]

Sure, the latest log is right here -> https://www.dropbox.com/s/3hpxf7816xn7sln/log.19433bf233c9.txt?dl=0

Thanks

[Author]

Posts