Cannot open DEV site after restore

[karen21Participant]

In the past I have created a backup of my main website. Next, I copy those files in CPanel to the DEV website in CPanel. Next, I go to my DEV wpadmin and rescan backup folder. Next, I restore. This worked perfectly until the main website became https.

So, then after the restore to DEV I had to go back into CPanel, navigate to the plugin folder under DEV, and rename the SSL plugin to .old. Next, I would login to DEV and remove the SSL plugin.

Today I chose restore in DEV and now when I try to login to DEV it tells me the site does not exist. I can see that it is redirecting to https, but there is no SSL plugin under the DEV plugin folder in CPanel. How do I get my DEV site back????

[Bryle CroduaModerator]

Hi Karen,

Do you have any caching plugins installed? Can you also try to deactivate if there are any?

Regards,
Bryle

[karen21Participant]

These are the plugins:
Advanced Custom Fields PRO
Google Analytics for WordPress by MonsterInsights
Handsome Testimonials
Intuitive Custom Post Order
Post Types Order
Really Simple SSL
UpdraftPlus – Backup/Restore
Wordfence Security
WP Google Maps
Yoast SEO

That’s it.

[karen21Participant]

Today I restored DEV from installatron backup. Then, I tried the process again, SAME result. I just reinstalled Updraft plugin. What else can I try?

[Bryle CroduaModerator]

Hi Karen,

To help us work out the cause of your problem, can you please send us a copy of the restoration log?
You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

Best Wishes,
Bryle

[karen21Participant]

Sorry, but I don’t see any option on this screen to attach a file. The email notification comes from a “noreply” address.

[Bryle CroduaModerator]

Hi,

Sorry, please use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

[karen21Participant]

Hi Bryle,

I don’t have a log file under DEV. It is not restoring anything. It hoses the whole DEV site. Today I restored DEV from the installatron backup again. I can now access the DEV site through wp-admin again. The version of updraftplus is 2.16.10.24. I copied the March 4th backup files from our main website to the DEV folders (CPanel) and performed a rescan. I currently have the option to restore the March 4th backup in DEV. It says “this looks like a migration…” The checkbox to search & replace the URL is checked by default. I don’t want to run this again and have to go through the clean up, restore, clean up, updating, and clean up (again) to get back to this point. I see a warning that updraftplus has not been tested on WP 5.1.1. Could this be the problem? Or is my process faulty? Thank you.

[karen21Participant]

Tonight after restoring DEV and making sure it had the latest version of updraft, I also updated updraft plugin on the main website. I performed another backup, but I made separate files for each item. On the DEV site, I restored uploads from the latest backup of the main website. I then restored themes. Then I restored Others. No problems on any of these. Next, I attempted to restore plugins which, after about 5 minutes, made a 404 page appear. Last line of log file says: Unzip progress: 4317 out of 5244 files. I deactivated all plugins on the DEV site except updraft and tried again. Last line of log file: Unzip progress: 4034 out of 5244 files. I deactivated updraftplus and reinstalled per instructions on DEV site. Tried plugin restore again. Last line of log file: Unzip progress: 4188 out of 5244 files. With all 3 got a message You have an unfinished restoration operation, begun 6 minutes, 32 seconds ago. Same for all 3, 404 error after 5-6 minutes. I have NOT tried to restore the database, which I think was involved in the original issue.

[karen21Participant]

Today I copied all the PLUGIN folders (except SSL and Updraftplus) from the wp-content/plugins to to wp-content/dev/plugins. Under wp-admin on the DEV website I updated all plugins. I tried the restore for plugins only from yesterday’s backup. It failed just as the other times. Then under Updraftplus I restored the database only from yesterday’s backup. That restore worked fine. The end result is that DEV is now the same as the main website, but I cannot backup all items (themes, uploads, others, plugins, database) together and restore successfully, nor can I restore plugins.

Comparing the 4 restoration logs that failed, the first 9 lines of each file (except for timestamps) are the same. The next 7 lines unzip from updraftplus/includes and updraftplus/vendor in each of the 4 logs. The next line unzips Advanced Custom Fields Pro in all 4. The next line in the first log unzips updraftplus/onedrive but the other 3 logs continue on with Advanced Custom Fields Pro. The next 5 lines for all 4 logs unzip WordPress SEO. The next line for the second file unzips SEO while the other 3 files unzip Google Maps. The final line in all 4 logs is different. Log 1 unzips Wordfence, Log 2 unzips Google Maps, Log 3 unzips SEO and Log 4 unzips Wordfence. There are no other lines in any of the files.

I’ve tried deactivating the SSL and Wordfence plugins, making a new backup for Plugins only, then restoring to DEV. Failed. I tried deactivating the Wordfence plugin in DEV and restoring that same backup. Failed.

[Bryle CroduaModerator]

Hi Karen,

I have sent a reply to the other ticket you’ve opened. Let’s continue the investigation from there.

Regards,
Bryle

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